Business process outsourcing (BPO) is a business practice in which an organization partners with an external service provider to perform an essential business task.
Organizations can outsource call centre services or an entire department such as the HR department, Customer Service, Accounting to an external service provider. When outsourcing, the company will not have to monitor the customer care department. Rather, it can focus on highlighting its core business and maximising overall growth. In turn, these actions can boost a company’s performance and enhance its interactions with clients. At the end, the company can enjoy improved customer satisfaction and increased profits.
Check out our list of the top 10 BPO service providers in New York:
1. HORATIO
Horatio is a technologically advanced customer support outsourcing company, with a mission to provide a reliable and trusted handpicked team to allow businesses to “do what they do best and hire Horatio for the rest.”
2. AIDEY
Aidey provides businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. They offer: Customer Service, Technical Service, Sales Development, and Outbound/Inbound Sales functions.
Most companies use Aidey’s services to organize their operations and create one of kind experiences for their customers.
3. EXCL SERVICE
Excl is an operations management and Analytics Company based in New York and was founded in 1999. The company has offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. They provide non-voice BPO/back office services and voice services.
4. MINDSPACE
Mindspace Outsourcing delivers outsourced bookkeeping services to growing and changing businesses in all industries.
5. VIRTUSAPOLARIS
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.
6. ABACUS CAMBRIDGE PARTNERS
This is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.
7. HI-TECH
Hi-Tech is a BPO company founded in 1992. Based in Ahmedabad, India, they have additional offices in Santa Clara, California, New York and London.
8. SKYMAX CONTACT CENTER
Skymax is a call center headquartered in Santiago, Dominican Republic, with additional offices in Brooklyn, New York. Founded in 2005, their team of about 50 employees also specializes in non-voice BPO and back-office services as well as software development. They primarily work with small and mid-market businesses.
9. PURPLE SALES
Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.
10. CONDUIT GLOBAL
Conduit is a non-voice bpo/back office services and call center company, is based in New York, New York. Launched in 1992, the midsize team focuses on non-voice bpo/back office services and voice services.
c2o-WORLD CLASS BUSINESS OUTSOURCING
If you’re looking for a seasoned BPO service provider in New York then look no further as c2o is here to save your day!
Businesses that have chosen c2o have witnessed reduced operation costs and increased efficiency. We provide specialised knowledge and trained agents so they can help provide strategies based on the client’s mood and product. Call us on +44 1902 921650 to know more
