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The Story Behind “#OverheardAtCoSchedule,” a Video Series by CoSchedule

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CoSchedule is a North Dakota-based SaaS company that provides over 8,000 customers the ability to organize their marketing in one place. The rapidly growing marketing suite (#153 on Inc. 5000) helps marketers stay focused, deliver projects on time, and keep their entire team happy. When they tell their customers and prospects, located in 100+ countries, they’re located in the Midwest, it’s not unlikely that they’ll receive a jaw-drop or double-take in return.

With this insight in mind, Eric Piela, CoSchedule’s Brand & Buzz Manager, saw an opportunity to revamp CoSchedule’s original series #OverheardAtCoSchedule to showcase the company’s unique culture and location, while building a deeper connection with their audience. Before Eric joined the company, the #OverheardAtCoSchedule series focused on building thought leadership and saw the videos as an additional way of sharing information that was typically detailed in a blog post.

Early #OverheardAtCoSchedule video:

Late #OverheardAtCoSchedule video:

From outsourcing a production company to help tell their story to distributing their video series and measuring success, we dug into how the #OverheardAtCoSchedule series was created and the outcome it had on CoSchedule’s business. Hear what Eric had to say below!

Wistia: Tell us about your role as a Brand & Buzz Manager?

Eric: What a trendy “millennial” title — ha! How fun is that, right? Truth is, I started as the Head of Public Relations and Community but we quickly determined the needs of our startup were less traditional and brand & buzz hit on the two key focal points for the role. At the end of the day, my job is to tell the CoSchedule brand story and find the opportunities to tell those key storylines to the right audience. As part of that, I make sure I know who our target demographic is, where they seek marketing information, what technologies they leverage, and what marketing influencers they go to for thought leadership. Seeking influencer marketing opportunities and managing our social media presence are also a big part of this role.

Essentially, the Brand & Buzz team’s job is to help shape the CoSchedule narrative but to also amplify it — ensuring we’re telling the right story, in the right way, to the right people. For example, CoSchedule was recently named to Gartner’s Magic Quadrant for Content Marketing Platforms, this is a killer accolade and my job is to bang that drum as loud as possible so that both our prospects and our customers know we’re the fastest-growing up-and-comer in the enterprise space with the credibility to back it up.

Wistia: How did the #OverheardAtCoSchedule idea come to fruition?

Eric: #OverheardAtCoSchedule actually started before I joined the team. I’ve been at CoSchedule for two and a half years now, and prior to that #OverheardAtCoSchedule actually began as just an intern’s Twitter hashtag for funny things overheard in the workplace in 2015. We have two offices in ND, so it was a way for us to share experiences across locations by injecting some levity and humor. Later it evolved into a way to give external audiences a look inside what the strange brains here at CoSchedule were talking about and eventually it really became an extension of our culture. And yes, it’s still an active twitter hashtag and entertaining as hell to follow.

Screen Shot 2019-05-30 at 10.15.12 AM

If you look at the docuseries as a whole, there is definitely a clear transition point. In its inception, the video series was owned by our content marketing team and started out as a way to extend the success of our blog by bringing some of our posts to life via video. However, when I started working on #OverheardAtCoSchedule, my vision for the series was to shift the focus primarily on our culture and share our unique story. That meant transitioning the content to be more about the quirky, Mid-Westerners who were proving the naysayers wrong and building one of the top 15 fastest-growing software companies in the U.S. smack dab in the breadbasket of North Dakota.

At the end of the day, I think part of developing brand affinity is not only connecting people to your product and what you provide, but also to the individuals and the creators. The series ended up being a great recruitment tool for us too because it gave potential candidates a feel for our passion and personalities.

“I think part of developing brand affinity is not only connecting people to your product and what you provide, but also to the individuals and the creators.”

Wistia: Did you outsource others to help with production or other creative needs?

Eric: When it came to #OverheardAtCoSchedule we decided to go with a third party video production crew. We used another fellow startup out of North Dakota, called Threefold, to help with the more professional production we were looking for. There are certain times when I think an unpolished video does a great job, and there are times when a little more production value helps you tell your story better. We decided to take the latter approach with #OverheardAtCoSchedule. It’s also all about knowing what your strengths are as a company and the talent you have internally. At the time, we were a marketing team with strong writers and graphic designers, but we didn’t have someone who knew video production on staff.

We leveraged Threefold to help us tell our culture story — we’d create the script, describe our vision and they’d help us bring the video to life. They did some art direction, editing, and helped to make sure a 2.5-minute video held attention and flowed exactly right.

Wistia: How long did it take to get each video produced from end to end?

Eric: We published an episode once a month but we’d aim to have our series planned out for the entire quarter. We would then try to shoot the videos in sprints. If I was feeling very ambitious, we could record up to three episodes in one day. Beforehand, I would create a creative brief for each video, which consisted of things like the goal of the video, the brand message we’re highlighting, talent needed and suggestions for video shoot locations. I would then create talking points and storyboard everything out about two weeks in advance and get it into Threefold’s hands for our pre-production call. They really provided strong art direction and a specific vision in mind, like “We’re going to find a pasture in North Dakota outside of Bismarck and you’re going to sit on a hay bale like so — I know just the spot.”

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I’d create a detailed schedule for the day of the shoot, we’d do a quick kick-off sync, and then we’d record from about 9 in the morning until about 4 in the afternoon. Doing multiple episodes in one day meant that sometimes I would have to hop from one episode to another, jump from scene to scene, and throw on different shirts so that it looked like we filmed across multiple days. After the day-long shoots, the production team began editing the videos and would turn those around back to me about one to two weeks later. Lastly, I’d create the marketing promotion plan and schedule distribution.

Wistia: How did you distribute this series?

Eric: We began by promoting the series to people who were already familiar with CoSchedule — a fan of our blog, our Headline Analyzer, and even existing users of our app. We leveraged our large 100K social media following and, on occasion, did boosted posts to our target demographic. In addition, we had an email list that was around 350k people at the time and made sure to work it periodically into our e-newsletter. We created a blog post about each episode to ensure our large blog followership were introduced the video series as well. Lastly, we added the videos to our Youtube channel.

Wistia: What was the feedback or outcome of the series?

Eric: The series was really well-received — we garnered 90K views and from my perspective, it is one of our most successful social media efforts to date. You can measure social a variety of ways, of course, but our goal was to get targeted reach, sustained viewership and drive engagement. We saw great engagement with people watching a majority of the video, instead of dropping off right away. It was just an awesome feeling to create content that our viewers were actually sticking around to watch since the audience retention can waver at that video length.

The series also helped generate some additional earned media coverage. We were able to get a number of guest posts published and additional coverage in publications like, Entrepreneur, Inc.com and Startup.com discussing how a small startup based in North Dakota was making waves in the technology scene. The series was an amazing way to share our story that ended up being a gateway to even more opportunities for our brand, especially for recruitment. In 2017, our company grew by 40 employees — many of which referencing the #OverheardAtCoSchedule series during interviews.

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In terms of hard numbers and ROI, this stuff is always tricky to measure and tie back directly. We analyzed the vanity metrics, which were the number of views, engagement, etc. My CEO, Garrett Moon, said, “Eric, you’ve been doing these videos. They’re really fun, I’m laughing, and you’re good at this, but how are we able to track the true impact?” And that’s always a difficult question to answer. It’s tricky with anything that’s brand-related because sometimes you don’t see the fruits of your labor until a year or two down the road. So, was it a success? I believe it was. Can I go back and accurately measure how it affected our bottom line? Not definitively.

Wistia: Was it hard to get buy-in from other stakeholders to make these videos?

Eric: As I mentioned before, when I joined CoSchedule the series was already in motion. However, we believed there was potential to go beyond doing a video blog format and leverage the #OverheardAtCoSchedule series in a more profound way. Instead, I saw the opportunity for us to use video as a tool to share our culture, our brand, and just maybe people would fall in love with who we are. By this point, people were already eager to connect with brands on a personal level and actively develope “relationships” with brands, and we thought this was our chance to provide that. So, that’s when we completely reimagined what #OverheardAtCoSchedule looked like and got our CEO on board with the new vision for the series.

Wistia: What was the most challenging part of the process? What felt like the biggest risk?

Eric: I think the biggest risk was changing the format of the series. I didn’t know if people would care. I didn’t know if our story was going to be enjoyable to watch or hear. When I drastically changed the format, it was extremely risky because we already knew that CoSchedule was known for delivering thought leadership — our blog was crushing it, and when the series first started out it was a learning tool.

I knew that was our wheelhouse, but we were really missing an opportunity from a brand and buzz standpoint to share how we weren’t content machines, but people and marketers, just like our customers, trying to figure this stuff out. There were risks associated with changing the show’s narrative, trying to build in some goofy humor, and thinking people would relate to someone from North Dakota. It was challenging to get over that voice of fear in our heads that this wasn’t going to work. But that’s the beauty of CoSchedule — we’re a company that believes in taking risks and failing fast, and I was empowered to do that.

“I knew that was our wheelhouse, but we were really missing an opportunity from a brand and buzz standpoint to share how we weren’t content machines, but people and marketers, just like our customers.”

Wistia: Does CoSchedule plan on investing more in episodic content?

Eric: I think we accomplished exactly what we wanted to at the time. It was about telling our startup story and growing our brand awareness — I think the docuseries definitely accomplished that throughout the year. I still have people asking, “Hey, when are you going to make more of those videos?” For this year, if I could find a way to tell the story of how CoSchedule is the only way to organize your marketing in one place with a docuseries, we would definitely consider doing it again. At the end of the day, it’s all about making sure that a series works with your goals and what you are trying to achieve with your brand.


After hearing the story behind #OverheardAtCoSchedule, it doesn’t matter if you’re a SaaS company in the middle of North Dakota–video can help you build brand affinity and connect your audience to the individuals inside your company. Is this the year your business will create an original series, or do you already have one out in the wild? Be sure to share with us in the comments!

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Video Marketing

How ProfitWell Built and Launched a Media Network with 7 Binge-Worthy Shows

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When you think about binge-worthy shows in the business world, whether that’s a video series or a podcast, chances are a few companies come to mind. You might conjure up the names of enterprise businesses like Salesforce, HubSpot, and Mailchimp. These brands have been in the “show business” game so to speak for a while now, and have even built out content departments to help execute against their goals.

But what if I told you one SaaS company with less than 100 employees actually built out an entire network of shows on their own? That’s right, let it soak in. If you’re having trouble imagining that, then read on to find out how Patrick Campbell, CEO of ProfitWell, a software company that helps businesses achieve faster recurring revenue growth, started the Recur Network and launched seven shows on their own.

Image Source: ProfitWell

With the inbound marketing space more saturated than ever before, ProfitWell launched the Recur Network to cut through the noise and separate themselves from the rest of the pack.

“We started looking at what was happening in the world of content and noticed that content was just getting better and better, which is great for the community and world,” says Campbell. “But how do you compete when everyone has really good, 2,000-word blog posts today?”

To find the answer to this tricky question, ProfitWell decided to study the companies that are best at attracting and holding people’s attention — the media industry. “We studied lot of media sites like Bloomberg, Hulu, and Netflix and ended up discovering that the best folks in the world at creating content were, essentially, these media companies,” says Campbell. “Launching the Recur Network really came down to us deciding to be more like a media network and less like a traditional SaaS blog.”

In order to emulate these media networks, ProfitWell split their content department into three teams — production, writing and scripting, and audience development.

As the head of the production team, Campbell serves as Executive Producer. Below him sits ProfitWell’s Creative Lead, Dan Callahan, who runs all creative and production. Underneath Callahan sits a show producer, who focuses on the execution of specific shows from end-to-end, and a creative producer, who focuses on each show’s brand and graphic design elements.

“In order to emulate these media networks, ProfitWell split their content department into three teams — production, writing and scripting, and audience development.”

ProfitWell’s Editorial Lead, Danette Acosta, runs the writing and scripting team that develops each show’s concept, storyline, and script. She manages two writers who are also show-hosts. They split their focus on two different verticals — B2B SaaS and D2C, or direct-to-consumer.

Last but certainly not least, is ProfitWell’s Audience Growth Manager, Danielle Messler. She’s in charge of each show’s distribution and launch strategy, which includes email and social media campaigns.

Image Source: ProfitWell

At first glance, ProfitWell’s content team might seem like one of the biggest in the B2B space. But keep in mind that ProfitWell isn’t simply focused on creating one video series or podcast — they’re trying to build out an entire media network.

“Our team is big for a B2B content team, but it’s not that big for a network. If you think about BuzzFeed, they launched their morning show, AM to DM, with a 30-person team,” says Campbell. “To me, it’s super fascinating to see how we can produce content at a certain scale without having dozens and dozens of members on our team. I don’t know if we’ve figured it out completely, but we’re certainly working towards it.”

When ProfitWell first started brainstorming show concepts for the Recur Network, Campbell knew he could bring a ton of SaaS, subscription, and pricing knowledge to the table. But he needed his content team to craft and hone-in on the messaging and helm the creative side of things. So, he tasked them with a job that any marketer (No? Just us?!) would work a weekend for — creating the SaaS versions of their favorite TV shows.

“All of our content folks — who hadn’t worked in SaaS before — would consume content on E!, TMZ, ESPN, Bloomberg, Netflix, etc., and pick out the most interesting concepts that they wanted to emulate,” says Campbell. “We didn’t know how we would apply it to the world of SaaS, but we knew there was probably some way to do it. Once we started to collaborate, we knew what to focus on. For instance, our show The ProfitWell Report is a very news-inspired show.”

ProfitWell adopted a “learn as you go” mentality when coming up with the Recur Network’s first batch of show concepts. And after they produced and promoted them, their approach helped them realize that the network had even more room to grow.

Image Source: ProfitWell

“Now that we had these shows, we decided to ask ourselves, ‘what are we doing wrong?’ For us, we found out that we weren’t targeting certain industries and personas enough,” says Campbell. “We’ve worked on that, at least in a couple of experiments in the past couple of months, and they’ve paid off as we continue to grow the network and build it over time.”

The thought of producing one show, let alone seven, can be a little hard to wrap your brain around at first — and we totally get it. Managing the production calendar for seven different shows sounds like a huge undertaking (because it is!). But, Profiwell has been able to run their network so seamlessly and successfully by not tackling everything all at once, and by working in batches.

“We basically work in different seasons. If we focus on making X-show now, we can also distribute Y-show now and don’t have to worry about producing two shows at the same time,” says Campbell. “Overall, it’s been a very iterative process, and there’s no silver bullet, except for having people who are super comfortable with figuring out things as we go, and not being afraid to get a little crazy once in a while.”

“Profiwell has been able to run their network so seamlessly and successfully by not tackling everything all at once, and by working in batches.”

Interested in taking a peek at some of these shows from ProfitWell? Get a taste of the types of shows you can expect from the Recur Network:

When it comes to investing in the creation of binge-worthy content, it’s not enough to just make the content — you have to get people to consume it. And ProfitWell understands that in order to build a loyal audience, you have to market your content like a media company, too. That’s why they’re relying on building their subscriber base and utilizing email to keep people engaged.

“We’re working to figure out how to distribute multiple shows at once through email. We don’t want to send people too many emails, but, then again, some people want more emails, so we’re learning how to strike that balance,” says Campbell.

“That’s been our mental model — how would we approach marketing if we had a network of sites? The main way we do this is by taking stock from the Bloombergs of the world. What are they doing to push things forward? A lot of times, what it comes down to is creating email digests and sending subscribers everything as soon as it’s published.”

Here’s a look at how ProfitWell is collecting subscribers from their “Protect the Hustle” channel. Image Source: ProfitWell

ProfitWell may have spun up seven successful shows as part of their own media network, but their journey was not void of any obstacles, particularly when it came to content creation.

“As soon as you decide to create a video series or podcast, you start to multiply your surface area, which can become super problematic. For us, we first just had to figure out how to create a video. Then we had to figure out how to create a series. And after we created a series, we had to figure how often to shoot it and what the content was going to look like,” says Campbell.

“A lot of that came down to how we could produce content at an affordable cost, how we could prove the value of these processes, and what we learned to completely reformulate our approach.” When it came to troubleshooting, Campbell noted that it was all about taking a big problem and distilling it down into smaller ones that were easier to solve.

“A lot of that came down to how we could produce content at an affordable cost, how we could prove the value of these processes, and what we learned to completely reformulate our approach.”

“Itreally just came down to breaking down the problem. How do we best break down the issues into digestible bits?” says Campbell. “Oftentimes, when you want to launch a network, you suddenly have to ask yourself what that means and how long it’s going to take. So, I think it’s more about breaking the process down into small pieces. Taking on the bigger pieces can get overwhelming.”

There’s certainly a competitive advantage to becoming an early adopter in the show creation space, and thanks to the Recur Network, ProfitWell has been able to break through the noise in their space.

“Producing informative content that’s also just as entertaining is really good for our brand,” says Campbell. “Each of our shows attracts a lot of subscribers and engagement, so they’re really helping us differentiate ourselves.”

A still from another one of ProfitWell’s shows, Subscription 60. Image Source: ProfitWell

The Recur Network has generated a substantial increase in traffic, leads, and sales for ProfitWell, too. But Campbell warns against falling into too many rabbit holes when measuring the performance of your own binge-worthy content. They’ve found that you can lose sight of the forest for the trees when you get too bogged down by metrics — and that’s saying something coming from a company that’s all about boosting revenue.

“The one thing I will say is that it’s hard to measure this stuff. That’s why we don’t worry too much about granular ROI. It’s just really hard to measure that,” says Campbell. “Over time, we will worry more about it, and we’ll get better at measuring it, but, right now, we want to focus on the overall investment of the network.”

ProfitWell’s primary marketing focus will be building out the Recur Network for now and in the future. “I don’t know if the dollar amount will increase in terms of actual investment, but the time is certainly going to stay consistent, if not up in certain capacities,” says Campbell. “We’re rolling certain things into the Recur Network, like some of our other content and some new launches, and turning it into our central content hub.”

Regardless of the approach ProfitWell decides to take with their binge-worthy content strategy moving forward, we can’t wait to see what they’ll create. Stay tuned!



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How Video Producers and Other Creatives are Forging Ahead with Remote Work

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This time last year, we were scheduling pre-interviews, working with expert animal handlers, and heading down to Pennsylvania to pick up our beloved Brandwagon — all in the name of producing a binge-worthy show. If we were tasked with making season two of Brandwagon today, however, things would certainly look a lot different.

Many industries that rely on in-person interactions to do their work have had to adapt their practices to stay afloat and maintain connections with their audiences — and video producers and other creatives are no exception. In this post, we’re highlighting the ways we’re seeing these folks forge ahead despite the circumstances given the world-wide pandemic. Keep reading and get inspired by how people are adapting to working remotely (and continuing to stay creative).

Sometimes the show must go on. Here at Wistia, our production team hasn’t given up on bigger projects we had slated for this year. Our Producer, Adam Day, shared how he’s still continuing to produce a video project despite being remote:

“Before the pandemic, we were right in the middle of production for a new Wistia series. Our shooting schedule was interrupted, and everything from key guest interviews to b-roll production was put on hold! So now we’re doing anything and everything we can to push the project forward in post-production. Wistians are using cell phones and laptop cameras to record stand-in scenes. We’re shooting b-roll in our apartments. And we’re leaning into animation and finding creative ways to use stock footage to get rough edits of our episodes together. This way we can still get a sense of the look, feel, and flow of a video. It helps us with creative decision making and planning so we can quickly finish production whenever we get to work together in person again.”

On the other hand, oftentimes the pre-production process can take up a ton of time, and not every type of show’s pre-production work is the same — some shows require much more creative thinking and strategic planning than others. Doing a bunch of prep work right now such as choosing the execution of your show wisely and writing all your scripts could set you up for the future when we’re back in action!

If you’re a video producer out there, you might think your value is dependent on being in-person to help people shoot videos. But, you should know you can adapt your offerings and still be valuable to folks who are trying to create content from home. Our Head of Video Production, Chris Lavigne, explained how you can step in on a more consultative basis in remote environments and still charge for your services. Video producers are uniquely good at making shots look great, and in a remote world, there are plenty of instances where a little remote directing can go a long way.

“Video producers are uniquely good at making shots look great, and in a remote world, there are plenty of instances where a little remote directing can go a long way.”

On the second episode of our (Out of) Office Hours livestream, Chris covered remote directing techniques from his experience shooting a video of our co-founders remotely. Some direction you can provide remotely includes production design tweaks, helping adjust camera angles, and coaching your talent by being a bug in their ear (or an airpod, if you know what we mean). These things aren’t all that different than what you’d do if you were producing a video in-person, and they’re just as valuable in this remote world!

Other video producers and creatives are seeing this moment as an opportunity to experiment and lean into new formats to adapt their offerings. For example, if you’re a creative producer who primarily focused on video, but has audio experience, too, you could pivot your offerings toward podcast production. Not only podcast production, but creating a podcast and video interview series remotely isn’t out of the realm of possibility, either.

We’re also seeing people’s creativity come to life in new and engaging ways. We’re big believers in creativity being born from constraints, and two examples of delightfully entertaining content that’s been put out into the world in recent days come from Saturday Night Live and Bon Appetit.

Recently, we saw SNL put on their first-ever remote episode, and we had a few guesses as to how the staff would go about producing the show. Even though the cast wasn’t working with a complete arsenal of video production gear for shooting their segments, they focused on making their content genuinely entertaining, which definitely paid off.

Image courtesy of NBC.

Our main takeaway here was that quality content will always be more important than high-quality production value. The team also took the time to understand their audience to inform the content they created. By leaning into our shared experiences surrounding staying home, self-isolating, and navigating our “new normal,” they created entertaining content that had a little something for everyone.

Similarly, over at Bon Appetit, their chefs can’t all be together to film their series Test Kitchen Talks. So instead, they’re having their Pro Chefs take you on virtual tours of their kitchens to share their favorite tools and recipes. From making 13 kinds of pantry pasta to brewing their favorite coffee at home, they’re working with what they’ve got to spin up entertaining content for all of us to consume.

As creators, seeing the quality of content SNL and Bon Appetit is putting out is super inspiring to us. Despite the circumstances, they’re letting their creativity drive their ideation of concepts to continue to engage their audiences. If you’re a creator out there during this time, thinking creatively about how you can still produce content right now is a power you can employ (and charge for) as a creative person.

“If you’re a creator out there during this time, thinking creatively about how you can still produce content right now is a power you can employ (and charge for) as a creative person.”

While you’re thinking of ways to produce videos remotely, consider creating a crowdsourced video. Crowdsourcing could be an aesthetic choice at any time, but it’s super practical today. Like with any video, you have to produce the content, shape it, and direct it. And just because you aren’t there to shoot the video, doesn’t mean you can’t have a hand in making it the best it can be. As we mentioned, remote directing is a valuable skill you can still put into action! It’s also nice to keep in mind that high-production value is not what’s expected right now — people are comfortable with seeing low-production value content.

Pointing to Saturday Night Live once more, they crowdsourced footage from their talent to recreate their iconic intro. The editors there leaned into post-production with their familiar outlines, text treatments, and music to put out something that felt very in line with the SNL we know and love. It was a prime example of edits being saved in post-production and just goes to show how leveraging old tools can help you keep forging ahead.

We hope these examples of how people are adapting to working in remote environments and forging ahead will get your creative wheels turning. In these uncertain times, creating might feel like a constant uphill battle. Many of us are doing things we’ve never done before and trying to figure out our own value as creatives. But we’re all in this together, and if there’s any way we can help each other during this time, it’s sharing the new things we’re seeing and learning along the way.

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Creative Ways to Use Video for Remote Team Building

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Life during a pandemic isn’t something our roadmaps or project plans could’ve ever prepared us for. And while practicing social distancing has led to adjustments in all aspects of work and life, one that is especially obvious to us is the switch to being a fully remote company. As teams around the world make this transition as well, there’s a real need for creativity and resourcefulness when it comes to keeping your company culture thriving (and your employees engaged).

So, how do you maintain meaningful connections with your teammates when your workplace norms have changed so much? Whether it’s keeping in touch with your team on weekly Zoom calls or just saying “Hey, how are you!” with a Soapbox video, communicating via video has become the new norm.

Help during COVID-19: A few weeks ago, we made Wistia and Soapbox available for free to organizations that are in the education, healthcare, or non-profit sector and are using video to support current community needs. Please reach out to us at support@wistia.com with the subject line “COVID-19 Response” for more information.

Let’s take a look at some creative examples of how businesses are using video for remote team building. Hopefully, after reading this post, you’ll walk away with some fresh ideas for what you can do to keep the company culture you’ve worked so hard to build thriving.

Getting to know your teammates

Take a look at our friends at Help Scout, for example. It’s clear from their “office” culture success, that we can learn a lot from them when it comes to working remotely. Their team consists of about 60 people — 75% of whom work remotely. Help Scout didn’t actually start out remote, but hiring for talent and culture fit has helped steer them in that direction. Finding the right folks for the job was always a priority over proximity, so they decided to bake remote culture into how their company was structured from the beginning.

“Finding the right folks for the job was always a priority over proximity, so Help Scout decided to bake remote culture into how their company was structured from the beginning.”

Today, they use video in all aspects of their business. From making weekly all-hands into a “Monday video party” to Friday Fika coffee chats, team members have ways to easily connect over video during the workweek. But, of course, there’s more to life than just the workweek.

Inspired by MTV Cribs and a realization that most of her remote team would never see where everyone else in the company lives and works, Leah Knobler of the People Ops team started an “At Home With Help Scout” series.

With this series in place, team members were able to show off a bit of their home life while learning some fun facts about other members of their team. Whether someone built their own custom desk, or they happen to co-work with chickens, it’s the little details that really help people feel connected.

Keepings folks engaged and excited

Here at Wistia, our company-wide meetings like Show & Tell (now attended on Zoom) are hosted by a different team member who leads an engaging game throughout the meeting. This small lift keeps folks entertained through what might have been an easy opportunity to lose focus. The first time we experimented with this, we played a game called “Where in the World is Lenny?” Throughout the game, we were led on an extravagant scavenger hunt à la “Where in the World is Carmen Sandiego,” and based on the reviews, it’s safe to say it was a hit!

In the end, we wound up with this gem, which is sure to keep us laughing for a while.

Now, you might not have an office dog that also doubles as a world traveler, but that doesn’t mean you can’t still engage your team in a similar way. Other ideas here include house tours, or videos of pets and kids at home, to name a few. Not only did we get to learn about the different projects and initiatives our teammates were working on, but we also had a lot of fun all together. Which, these days, is something that we’re not taking for granted.

Introducing new hires to the team

Team members at Animalz, a content marketing agency, are also encouraged to make a short intro video when they join the team to help people get to know them better. Share a fun fact, show off your favorite pet, or give a tour of your local neighborhood — these videos showcase the unique personalities of every team member.

As their remote team grew, one thing never changed — the emphasis on their core values. Your values don’t have to be compromised just because your team isn’t structured “traditionally.” Video helps you find creative ways to build your team without location constraints.

“Video helps you find creative ways to build your team without location constraints.”

Similarly, when we bring on a new hire here at Wistia, making an introductory Soapbox video is baked into their onboarding. We do this even though we’re an in-person-first team because we understand it can feel overwhelming or inauthentic to have the same first conversation with 100 people. So, the Soapbox intro gives us an opportunity to relate to folks and inspire unique conversations from the get-go.

Here’s an example from Brock, a designer who started at Wistia a few days before the office shut down:

Nowadays though, our Soapbox intros have proven to be even more helpful when introducing new teammates. Since we can’t be in the office together, it’s a really fun way to get to know new folks.

Of course, we can’t talk about using video to maintain a thriving remote culture without mentioning how we use it to have some fun just for the sake of having fun. After all, studies show that workplace fun leads to improved communication and increased job productivity. Not only that, but some of the best parts of office-life are the quick conversations we have in passing or the impromptu discussions in the kitchen about the latest show we’re all binge-watching.

And now more than ever, it’s so important that we keep those casual, yet vital, interactions up. Thankfully, video makes it easy to do so. Every week we hold various “social Zooms,” hosted by volunteers from the team. These social Zooms have included a dance party led by our VP of Product’s daughter, solving the New York Times’ crossword puzzle, group Peloton rides (any indoor bike works though), and a full-on debrief of Tiger King, complete with a PowerPoint presentation and discussion questions.

Whatever your team activities end up being, make sure to stay mindful of where folks are at. Host activities that are inclusive and give people a variety of ways to participate. Maybe parents could use a social zoom to keep their kids entertained for a little bit during the work-day, or maybe they just really miss the social aspect of working out.

Whatever it is, the idea here is to bring back a little bit of the normalcy everyday life used to have. It might seem inconsequential, but clearing some mind space with stress-free activities is key to maintaining a happy and unified team, especially in these times.

“It might seem inconsequential, but clearing some mind space with stress-free activities is key to maintaining a happy and unified team, especially in these times.”

When it comes to using video, it doesn’t matter if your company is big or small, has been around for a while, or is just getting started. Video is a great way to help you communicate and build culture for remote workers. Here are some helpful suggestions to get started!

  • Encourage your teammates to share their skills. This could be anything from coding, to cooking lessons, or even how to make some impressive origami. Create a community that values sharing knowledge by showing your teammates your unique skills. And maybe even inspire others to learn something new!
  • Ask new hires to make an introduction video. This helps people get to know new members of the team and shows that you care about your team members beyond the work they contribute.
  • Have your team members share their favorite quarantine life-hacks in a video. Who’s mastered the art of sourdough baking? Or have they figured out the best way to make a standing desk with pots and pans? These tips could end up being genuinely helpful and allow your team to feel more connected!
  • Talk “in-person” whenever possible. Hop on a Zoom for conversations that might have just been in Slack if you were in the office. It might add a little time to the conversation, but the digital face-to-face conversation will be worth it.



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