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How ProfitWell Built and Launched a Media Network with 7 Binge-Worthy Shows

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When you think about binge-worthy shows in the business world, whether that’s a video series or a podcast, chances are a few companies come to mind. You might conjure up the names of enterprise businesses like Salesforce, HubSpot, and Mailchimp. These brands have been in the “show business” game so to speak for a while now, and have even built out content departments to help execute against their goals.

But what if I told you one SaaS company with less than 100 employees actually built out an entire network of shows on their own? That’s right, let it soak in. If you’re having trouble imagining that, then read on to find out how Patrick Campbell, CEO of ProfitWell, a software company that helps businesses achieve faster recurring revenue growth, started the Recur Network and launched seven shows on their own.

Image Source: ProfitWell

With the inbound marketing space more saturated than ever before, ProfitWell launched the Recur Network to cut through the noise and separate themselves from the rest of the pack.

“We started looking at what was happening in the world of content and noticed that content was just getting better and better, which is great for the community and world,” says Campbell. “But how do you compete when everyone has really good, 2,000-word blog posts today?”

To find the answer to this tricky question, ProfitWell decided to study the companies that are best at attracting and holding people’s attention — the media industry. “We studied lot of media sites like Bloomberg, Hulu, and Netflix and ended up discovering that the best folks in the world at creating content were, essentially, these media companies,” says Campbell. “Launching the Recur Network really came down to us deciding to be more like a media network and less like a traditional SaaS blog.”

In order to emulate these media networks, ProfitWell split their content department into three teams — production, writing and scripting, and audience development.

As the head of the production team, Campbell serves as Executive Producer. Below him sits ProfitWell’s Creative Lead, Dan Callahan, who runs all creative and production. Underneath Callahan sits a show producer, who focuses on the execution of specific shows from end-to-end, and a creative producer, who focuses on each show’s brand and graphic design elements.

“In order to emulate these media networks, ProfitWell split their content department into three teams — production, writing and scripting, and audience development.”

ProfitWell’s Editorial Lead, Danette Acosta, runs the writing and scripting team that develops each show’s concept, storyline, and script. She manages two writers who are also show-hosts. They split their focus on two different verticals — B2B SaaS and D2C, or direct-to-consumer.

Last but certainly not least, is ProfitWell’s Audience Growth Manager, Danielle Messler. She’s in charge of each show’s distribution and launch strategy, which includes email and social media campaigns.

Image Source: ProfitWell

At first glance, ProfitWell’s content team might seem like one of the biggest in the B2B space. But keep in mind that ProfitWell isn’t simply focused on creating one video series or podcast — they’re trying to build out an entire media network.

“Our team is big for a B2B content team, but it’s not that big for a network. If you think about BuzzFeed, they launched their morning show, AM to DM, with a 30-person team,” says Campbell. “To me, it’s super fascinating to see how we can produce content at a certain scale without having dozens and dozens of members on our team. I don’t know if we’ve figured it out completely, but we’re certainly working towards it.”

When ProfitWell first started brainstorming show concepts for the Recur Network, Campbell knew he could bring a ton of SaaS, subscription, and pricing knowledge to the table. But he needed his content team to craft and hone-in on the messaging and helm the creative side of things. So, he tasked them with a job that any marketer (No? Just us?!) would work a weekend for — creating the SaaS versions of their favorite TV shows.

“All of our content folks — who hadn’t worked in SaaS before — would consume content on E!, TMZ, ESPN, Bloomberg, Netflix, etc., and pick out the most interesting concepts that they wanted to emulate,” says Campbell. “We didn’t know how we would apply it to the world of SaaS, but we knew there was probably some way to do it. Once we started to collaborate, we knew what to focus on. For instance, our show The ProfitWell Report is a very news-inspired show.”

ProfitWell adopted a “learn as you go” mentality when coming up with the Recur Network’s first batch of show concepts. And after they produced and promoted them, their approach helped them realize that the network had even more room to grow.

Image Source: ProfitWell

“Now that we had these shows, we decided to ask ourselves, ‘what are we doing wrong?’ For us, we found out that we weren’t targeting certain industries and personas enough,” says Campbell. “We’ve worked on that, at least in a couple of experiments in the past couple of months, and they’ve paid off as we continue to grow the network and build it over time.”

The thought of producing one show, let alone seven, can be a little hard to wrap your brain around at first — and we totally get it. Managing the production calendar for seven different shows sounds like a huge undertaking (because it is!). But, Profiwell has been able to run their network so seamlessly and successfully by not tackling everything all at once, and by working in batches.

“We basically work in different seasons. If we focus on making X-show now, we can also distribute Y-show now and don’t have to worry about producing two shows at the same time,” says Campbell. “Overall, it’s been a very iterative process, and there’s no silver bullet, except for having people who are super comfortable with figuring out things as we go, and not being afraid to get a little crazy once in a while.”

“Profiwell has been able to run their network so seamlessly and successfully by not tackling everything all at once, and by working in batches.”

Interested in taking a peek at some of these shows from ProfitWell? Get a taste of the types of shows you can expect from the Recur Network:

When it comes to investing in the creation of binge-worthy content, it’s not enough to just make the content — you have to get people to consume it. And ProfitWell understands that in order to build a loyal audience, you have to market your content like a media company, too. That’s why they’re relying on building their subscriber base and utilizing email to keep people engaged.

“We’re working to figure out how to distribute multiple shows at once through email. We don’t want to send people too many emails, but, then again, some people want more emails, so we’re learning how to strike that balance,” says Campbell.

“That’s been our mental model — how would we approach marketing if we had a network of sites? The main way we do this is by taking stock from the Bloombergs of the world. What are they doing to push things forward? A lot of times, what it comes down to is creating email digests and sending subscribers everything as soon as it’s published.”

Here’s a look at how ProfitWell is collecting subscribers from their “Protect the Hustle” channel. Image Source: ProfitWell

ProfitWell may have spun up seven successful shows as part of their own media network, but their journey was not void of any obstacles, particularly when it came to content creation.

“As soon as you decide to create a video series or podcast, you start to multiply your surface area, which can become super problematic. For us, we first just had to figure out how to create a video. Then we had to figure out how to create a series. And after we created a series, we had to figure how often to shoot it and what the content was going to look like,” says Campbell.

“A lot of that came down to how we could produce content at an affordable cost, how we could prove the value of these processes, and what we learned to completely reformulate our approach.” When it came to troubleshooting, Campbell noted that it was all about taking a big problem and distilling it down into smaller ones that were easier to solve.

“A lot of that came down to how we could produce content at an affordable cost, how we could prove the value of these processes, and what we learned to completely reformulate our approach.”

“Itreally just came down to breaking down the problem. How do we best break down the issues into digestible bits?” says Campbell. “Oftentimes, when you want to launch a network, you suddenly have to ask yourself what that means and how long it’s going to take. So, I think it’s more about breaking the process down into small pieces. Taking on the bigger pieces can get overwhelming.”

There’s certainly a competitive advantage to becoming an early adopter in the show creation space, and thanks to the Recur Network, ProfitWell has been able to break through the noise in their space.

“Producing informative content that’s also just as entertaining is really good for our brand,” says Campbell. “Each of our shows attracts a lot of subscribers and engagement, so they’re really helping us differentiate ourselves.”

A still from another one of ProfitWell’s shows, Subscription 60. Image Source: ProfitWell

The Recur Network has generated a substantial increase in traffic, leads, and sales for ProfitWell, too. But Campbell warns against falling into too many rabbit holes when measuring the performance of your own binge-worthy content. They’ve found that you can lose sight of the forest for the trees when you get too bogged down by metrics — and that’s saying something coming from a company that’s all about boosting revenue.

“The one thing I will say is that it’s hard to measure this stuff. That’s why we don’t worry too much about granular ROI. It’s just really hard to measure that,” says Campbell. “Over time, we will worry more about it, and we’ll get better at measuring it, but, right now, we want to focus on the overall investment of the network.”

ProfitWell’s primary marketing focus will be building out the Recur Network for now and in the future. “I don’t know if the dollar amount will increase in terms of actual investment, but the time is certainly going to stay consistent, if not up in certain capacities,” says Campbell. “We’re rolling certain things into the Recur Network, like some of our other content and some new launches, and turning it into our central content hub.”

Regardless of the approach ProfitWell decides to take with their binge-worthy content strategy moving forward, we can’t wait to see what they’ll create. Stay tuned!



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2020 Video Trends & Usage: Consumption is up 120% During COVID-19

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The COVID-19 pandemic has completely shifted the way the world works — including how businesses function and how employees do their jobs. Here at Wistia, we immediately noticed an uptick in content creation and video engagement this March when the pandemic began to sweep the nation.

Now, several months into this “new normal,” we’re ready to pull back the curtain and share some data and trends from our platform in true Wistia fashion. After all, we do have a track record of being super transparent with our business decisions, successes, and even the occasional flop.

Below, we’ve outlined the top three trends related to video engagement that we’ve seen during the pandemic and tips for how to use this information to implement a more strategic video plan this year. All data referenced is compared to Wistia data pulled from the prior year, 2019. Let’s dive in!

Video consumption is more ubiquitous than ever — and our data clearly supports this trend.

Before March of 2020, Wistia saw an 18% increase in hours watched per week from 2019 to 2020. Hours watched represents the average number of hours of video content consumed per week across all of our customers.

We started 2019 with an average of 2.2M hours watched per week. This increased to an average of 2.6M hours at the beginning of 2020.

Since early March of 2020, we’ve seen a year over year increase of 120%. The average weekly hours watched increased drastically from 2.6M to 4.6M — peaking at 5.7M during the week of April 27th.

This increase means that people are watching more video content on our platform than ever before.

Additionally, before March of 2020, Wistia saw a 31% increase in weekly video plays from 2019 to 2020. This represents the number of times a video was played in a given week.

The number of average weekly video plays was 1.6M at the beginning of 2019, which increased to 2.1M at the beginning of 2020.

Since early March, that number has increased by 65% compared to the same time last year. This means that viewers are actively engaging with video content at a much higher rate than they were before the pandemic.

This increase in engagement has created a huge opportunity for SMBs to connect with consumers through well-marketed content. How can you engage your audience with video? From video voicemails for personalized sales outreach to teaser videos on social media — the options are only limited to your imagination. If you’re looking for where to get started, check out these 15 business video examples for inspiration.

Many organizations and industries have pivoted to relying heavily on video for communication and other essential business functions, which has leveled the playing field for SMBs.

Quarantine and work-from-home mandates have forced marketers and non-marketers alike to become creators and embrace constraints to produce great work — and many have realized that you don’t need a professional set up to produce high-quality video and audio content. Just look at Saturday Night Live — a highly planned and produced comedy show that pivoted to creating the entire weekly show from home.

Businesses have embraced these challenges with video content from home, conveying a level of authenticity that’s been quite welcomed. This trend of making video more accessible has led to an increase in the total volume of video uploaded to Wistia.

Before March of 2020, Wistia saw a 42% increase in weekly video uploads from 2019 to 2020. This number averaged 121K at the beginning of 2019 and increased to 172K at the beginning of 2020.

Since early March, the year over year increase has jumped to 120%. We’re now seeing an average of 280K videos uploaded to Wistia each week.

If you’ve been considering dipping your toes into the video waters, there’s no time like the present. Check out our free Beginner’s Guide to Video Production series to get started.

Small business leaders are some of the savviest and most resourceful leaders out there. When an opportunity comes knocking, they answer the door.

Before March of 2020, Wistia saw a 17% increase in weekly account creations from 2019 to 2020. This number averaged 2.9K at the beginning of 2019 and increased to 3.4K at the beginning of 2020.

Since early March, the year over year increase has jumped to 85%. We’re now seeing an average of 5K Wistia accounts created each week.

When signing up for Wistia’s services, a majority of small business leaders have noted they have more of a need to store and share videos since the pandemic began. These types of customers tend to be starting their video marketing program from scratch, recognizing that every business moving forward will have some aspect of digital engagement.

For example, SMBs can now host well-produced virtual events that are much more affordable and easy to execute compared to a live, in-person event. From small-scale webinars to large-scale conferences, we’ve seen the full spectrum of virtual events.

In addition to events, many companies are getting creative with how they reach their audiences. We’ve seen an uptick in sales teams using video as an outreach and communications tool versus in-person meetings. We’ve also seen creators of all kinds — school teachers, exercise instructors, entertainers, and more adopt a video-first strategy.

Creativity doesn’t stop just because marketers are working from home. As we create a new future, brands are in a position to reach their audiences in new and authentic ways.

Our data confirms that marketers are working harder than ever to create content that is appealing to their consumers–meeting them where they are through well-executed video content.

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Video Marketing

How to Promote Your Podcast With Email

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When it comes to growing an audience for your brand’s new podcast, tapping into your email and marketing experience is the best place to start. If you’re building a new list from scratch, you can grow your email subscriber list by utilizing your existing marketing channels to spread the word.

On the other hand, if you already have an existing database of people who love the content you create, you can hit existing relevant lists while also growing a dedicated inventory for your show!

In this post, we’ll share how you can leverage your audiences differently and give you best practices for promoting your podcast via email. Let’s start getting your podcast in front of the right folks!

Your show’s subscribers are the folks you’ll email regularly about teasers, new episode releases, exclusive content, and more. These people are highly qualified because they have opted-in to receive news about your show! We’ll cover how you can grow this type of list where your podcast lives, on your actual podcast with a call to action, and across your social media channels.

Ask people to subscribe wherever your podcast lives

If your podcast is on streaming sites like Spotify, Stitcher, Apple Podcasts, Google Podcasts, or Overcast, you should include extra information about your show to help build a direct relationship with listeners. Profiles about the show hosts and guests, show episode notes, and full episode transcripts are just the beginning!

Including information on your website about your podcast doesn’t hurt either. Get creative and think of different ways to provide value, like with a show “starter kit” for new listeners or by including other content formats, like related videos and blogs, on the same page.

Be sure to focus on the value your show will provide your audience, and include an email collector for listeners to subscribe to stay in the loop about future releases, show news, and exclusive content.

Include a CTA on your show

Another great place to remind listeners to subscribe to your podcast? During your actual show! If you include a call to action at the end of your podcast, you’ll catch listeners who made it all the way to the end of your show — folks who are already super engaged and the most likely to want more. For listeners who found you on streaming sites instead of your website, suggesting the next step during your show might be the only opportunity you have to get them to subscribe directly.

For example, at the end of our new original podcast, Talking Too Loud, we say, “Listen to Talking Too Loud wherever you listen to podcasts. And hey, rate and review us wherever you listen. And check out more content from Wistia Studios at Wistia.com.”

Another example of a podcast including CTAs on their show includes How I Built This with Guy Raz. At the end of his show Guy says, “To see our full interview you can go to facebook.com/howibuiltthis. And if you want to see all of our past live interviews you can find them there or at youtube.com/npr.”

To sum it up, your CTA could be any next steps you’d like your listeners to take. Both of these examples don’t outright tell folks to subscribe, but lead people to places where they can discover more about your brand (and where they can take the leap to subscribe for more content).

Spread the word on social media

You should also use your existing social media channels to promote your podcast and find listeners who could lead to new subscribers. Use clips and content teasers to give people a taste of what your podcast is about — pique their interest! Social media is a great way to drive people to where your podcast lives and entice them to subscribe to your show.

Here’s an example of a Twitter post on Wistia’s account promoting Talking Too Loud:

Some social media platforms, including Facebook and LinkedIn, even offer direct integrations with email marketing and CRM providers. These connections make it easy to build and nurture your lists without manually exporting and uploading contacts across platforms.

What should you send these folks?

Remember, email subscribers for your show are different from folks you include in your general marketing sends — it’s important to differentiate these sends and be hyper-targeted about your content. For the podcast email subscribers, focus primarily on promoting your show. To sweeten the pot, include exclusive content like behind-the-scenes clips and additional show content to this show subscriber list.


While you’re building a dedicated list of raving show fans, keeping your existing database informed is also important. Whether these marketing lists exist for product updates or blog content, folks in these audiences might also be interested in your podcast’s unique content.

Your marketing automation and onboarding sequences can be a great place to start plugging your podcast — just make sure you’re not promoting your show right off the bat. Showcasing your podcast too early or too often in your email campaign could distract and take away from someone’s learning experience with your product.

Here’s an example of a callout we used in one of our blog content email newsletters for The Brandwagon Interviews podcast. Since this was a more broad list, we kept this section short and sweet and allowed the creative to steal the spotlight and drive traffic to our podcast page.


So, now you’ve got a solid plan in place to promote your podcast via email. But what does a great podcast email look like? And what types of emails should you be sending for your show? Check out a few examples of emails we’ve sent to support our very own shows!

New Show Announcement

Build excitement and anticipation for your new podcast by sending out an announcement email. This is a great place to leverage your existing email lists — either by sending a dedicated email or by including the announcement in a newsletter-style send.

Alternatively, you could get ahead of the curve by collecting emails before launch and then send an announcement to your dedicated show list.

Here’s an example of an email we sent to announce Talking Too Loud:

New Episode Announcement

Keep your listeners in the loop on an ongoing basis by sending out emails for new episodes. These emails can be short and sweet. It’s also important to send these emails consistently to your audience. The email cadence for announcements should follow your show cadence. Showcase your show guest (if you have one), craft a compelling preview for the episode, and drive folks to listen.

Here’s an example of what we typically send for Talking Too Loud:


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5 Brand-Building Lessons from The First Audio Conference for Marketers, “Built to Last”

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What does it take to build a brand that stands the test of time? How do you make someone fall in love with your brand? Is it possible to build lifelong audiences and advocates for your business? There’s a good reason these questions still remain at the forefront of marketer’s minds today. And that’s because, in 2020, your brand has never mattered more.

That’s why we teamed up with Buffer to bring you Built to Last, the first-ever audio conference for brand builders. Throughout the event, attendees received exclusive access to a private podcast feed where we released six episodes over the two-day conference. Each episode featured lessons and key insights that can be applied when crafting memorable content and campaigns that build engaged audiences.

We heard from marketers and creatives behind some of the world’s most-loved brands and learned a ton of valuable lessons when it comes to building brands that thrive. In this post, we’re sharing our top five takeaways from the event. But we’re curious — what lessons did you learn? Be sure to share them with us in the comments!

Did you miss out on Built to Last but still want to hear what all the fuss is about? Good news: You can still sign up to access the podcast episodes on-demand right here.

Throughout Built to Last, one theme that consistently rang true for our speakers was the power of focus. From picking very specific target customers and understanding exactly how your business fits into their lives to prioritizing building a community and crafting super-specific content — when it comes to building lasting brands, focus is key.

Emily Heyward, Co-Founder of Red Antler and author of the book Obsessed — Building a Brand People Love from Day One, pointed out how important it is to consider the context of the world we live in today when it comes to getting people to care about your brand.

“Consumers have more choice, more information, and therefore more power than ever before. Think about how what we used to buy was controlled by gatekeepers. We were only able to buy whatever was available at the drugstore or the grocery store. We only learned about brands through national TV campaigns. Now we learn about brands through Instagram. We can Google exactly what we’re looking for and access niche brands that have millions of consumer reviews and are being written about on forums that contain people who are similar to us and have similar needs.”


Emily Heyward

Co-Founder, Red Antler

Emily recommended that brands come forward with a simple, clear offering right out the gate so they can spend more time focusing on what they stand for and what it matters, rather than getting bogged down by every detail of their product offering. This can help businesses more clearly articulate the value they bring to the table, rather than having to explain away a ton of complex features of variations of their product.

Ben Witte, Founder of Recess, a consumer wellness brand in the beverage industry, touched on a similar concept throughout his episode. He noted the importance of staying focused when it comes to attracting the right audience.

“I think you want to identify who you’re speaking to very early on. I think [Recess] is relevant to all age demographics and psychographics. But your content strategy has to be very specifically defined. And if you’re speaking to everyone, you’re speaking to no one.”


Benjamin Witte

Founder and CEO, Recess

Another, perhaps, not-so-surprising thread that was woven throughout the conference? The marketing evolution from focusing on brand awareness to actually cultivating brand affinity. Businesses are doing this today by investing in high-quality, narrative-driven content like video series and podcasts (just like Built to Last).

Wistia’s very own CEO and Co-Founder, Chris Savage, spoke to this concept throughout his talk and explained how Wistia ended up on the journey towards creating this type of binge-worthy content with the goal of building brand affinity.

“We started to ask ourselves the question — we’ve been trying to go wider and get more awareness, but what if we go deeper? What if we go above and beyond for our customers and our audience members who are still engaging with us? What if we try to use the audience we have to grow an existing audience? How do we do that? And what we settled in on was we would go bigger on the scale of the content. We would try not just a blog post, we would try something much larger and more impactful and see how that would work.”


Chris Savage

Co-Founder and CEO, Wistia

As brands continue to build niche audiences of people who love their content and the experiences they provide, these people are more likely to recommend that business and share that content with the people they already know and trust. This creates an incredibly powerful organic growth for your brand, which Helena Hambrecht, Co-Founder, and Co-CEO of Haus, a modern aperitif brand, spoke to throughout her episode as well.

“Our theory was if we put 100% … 200%, everything we have into the product and the customer experience upfront, the customer will be delighted enough to share that experience and share it with their friends. Put everything that we can into the experience up front, and we will grow the word of mouth. Those were the bets that we made, and it worked. All of our growth — we grew a ton in the first six months — was 100% organic.”


Helena Hambrecht

Co-Founder and Co-CEO, Haus

“My biggest advice to our founders creating consumer brands is that your brand better have something to say.” Ben Witte shared some words of wisdom for brands during his talk that seemed to ring true for many other brand-builders throughout the conference as well, which doesn’t come as a huge surprise. After all, consumers these days are increasingly making purchasing decisions based on what a brand says, how it acts, and what it stands for.

Certainly, the pressure is on for brand-builders — why does your business even exist? What are its purpose and mission? Your values and what your brand cares about can play a huge role in shaping how your brand is perceived and the direction your business takes in the long run.

Madison Uttendhal, Founder of Utendahl Creative, a branding, content, and social media storytelling agency, highlighted why she believes it’s so important for brands to take a stand.

“In order to have returning customers and ones that are loyal to you, that have genuine brand affinity, it means that they really have to believe in you because they stand with your values. For me personally, as an African-American woman, brands that have taken stances on Black Lives Matter, on supporting marginalized groups, I’m going to continue to purchase from them. And I’m going to go out of my way to make sure I am purchasing from them rather than purchasing from a brand that isn’t saying anything at all.”


Madison Utendahlt

Founder, Utendahl Creative

Joel Gascoigne, Buffer’s Co-Founder, and CEO, also shared his thoughts on the importance of authenticity when it comes to building brands that stand the test of time.

“I do believe that modern consumers expect more transparency and authenticity from brands. I would say, in a lot of ways, they’re even demanding it. I think that they’re demanding that companies take a stance and become an aim to be a net positive for society.”


Joel Gascoigne

Co-Founder and CEO, Buffer

And last but not least, Helena shared some pretty telling insights around her modern aperitif brand, Haus, and some of the data they’ve uncovered around purchasing behavior. “I encountered a treasure trove of Nielsen data and consumer trends around millennial and Gen Z consumers and how they’re looking for something that alcohol wasn’t providing. They’re concerned about their health and their image, and they care deeply about authenticity, transparency, convenience, and quality. And you see proof of that in other industries that have been disrupted by more millennial-leaning brands that represent their values.”

Another trend that came up across several episodes was the idea that content is one of the best ways to showcase your brand. We’re not just talking about any old content though — a one-off blog post or Instagram Story won’t do. For brands to last, they need to understand their audience to the core and then create entertaining content that speaks directly to them.

Ben Witte called out brands like Red Bull, Gatorade, and Monster Energy, commenting on the fact that they are effectively media companies that monetize through “selling cans.” He also noted that the era of being able to launch a brand through ads alone on Instagram is over, and that “You should use paid as an accelerant, not to establish yourself.”

Chris Savage also spoke to this idea of creating and promoting content like a media company, just like Red Bull does with their extreme(ly dangerous) looking content. “With Brand Affinity Marketing — making podcasts, making video shows, and longer-form content — you’re making content that you are marketing like a product and treating like a product. And so just like when you’re doing product development, someone goes and asks customers, ’What do you like about this and what don’t you like?’ You just have to do the same thing with your content.”

Other speakers commented on the importance of solidifying your story and the content you are going to use to share that story, rather than focusing all your energy on racking up empty impressions. In other words, getting your messaging down and establishing what your brand is and what it stands for before you start hunting down exponential growth.

Madison also puts a finer point on the age-old quality vs. quantity debate. “I believe that quality wins over quantity any day. It is more impactful to have three posts a week that are beautifully done — thoughtful, intentional, informative than it is to have seven posts in a week that look half-hazard and a mess. Taking the time to create beautiful content and letting that project marinate so that it can be the best it can be is really important.”

Finally, and this one is sneaky because it might seem super obvious, but businesses need to remember that their audiences are made up of real people, just like them. An endless sea of demographic information, tracking pixels, and retargeting campaigns have made marketers forget just how important each individual in their audience really is. For brands to make it for the long-haul, they need to get back to the basics and remember what businesses are built on — people.

“In order for brands to make it for the long-haul, they need to get back to the basics and remember what businesses are built on — people.”

“I think that people like to forget that humans work in businesses,” says Chris Savage. “I think it’s kind of that simple. We talk about people’s job titles and we’re like, ’I’m trying to market to the VP of Marketing, I’m trying to market to the Director of Customer Growth and Acquisition.’ As opposed to, ’I’m trying to market to Kelly, I’m trying to market to Chris, I’m trying to market to Kristen.’ And they’re a person, and they watch Netflix, and they watch YouTube, and they have all these interests and all this richness. And their job is part of their life, and their career is part of their life, but they’re a human being. It’s just that simple.”

Thinking about your audience in this way can also help you unlock some of the core tenants of your brand. For Joel, Buffer’s brand evolved over time thanks to how they approached sharing the story of their journey as a business. “We always wanted to focus on sharing our journey, gaining insights by sharing a lot of the details of things we’re trying, things that are working, things that are not working. And so all of those things formed our approach and formed the brand.”

Madison spoke to the importance of building a strong community when growing a business and shaping a brand as well. She noted that businesses can’t lose sight of the fact that there are people behind every single dollar that goes into your bank accounts. “Ultimately, if a founder has the ability and balance to reach out directly to top purchasers, it’s a beautiful, incredible, and impactful way to build community and makes people feel that you see them and you value them for their loyal service.”

We heard from so many great speakers throughout Built to Last and took away a ton of learnings about everything from how to increase the lifetime value of a customer to unique tactics for creating thumb-stopping content on social media. But, believe it or not, there’s still so much we didn’t cover in this post.

If you missed this first-ever audio conference while the episodes were dropping live, don’t sweat it. You can still sign up to get access to all of this amazing content on-demand, right here.

And like we said before, we want to hear from you! Leave us a comment below and let us know what jumped out to you throughout Built to Last. What new strategies are you going to employ at your business so you can build a brand that stands the test of time? We can’t wait to see what you come up with.



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