More and more brands now consider using chatbots as a part of their marketing strategy.
The documented use cases prove that using chatbots can be extremely effective in doing business online.
In this Search Engine Nerds episode, I interviewed Virginia Nussey, Director of Content Marketing at MobileMonkey and creator of Botgirl.io, to discuss how businesses and marketers can make the most out of chatbots on Facebook Messenger.
You have an extensive experience in the SEO space before working for MobileMonkey. What were some of the things that you experienced that was unique to you going into the chatbot space?
Virginia Nussey (VN): What I think SEOs or marketers, in general, can be aware of is that there are always new channels and platforms emerging.
I know from my own perspective, there’s a lot of risk in jumping in a new platform. You have to learn it, understand it, and build out all new funnels.
There’s a big learning curve. Does your time really make sense to dedicate to that when you’ve got a lot of other initiatives?
But essentially it’s not about marrying a channel. It’s about finding where people are, your audience, and communicating to them there, especially if it’s where they prefer to get messaging and communications.
I guess that’s what I would say is my big evolution for myself as a marketer, since entering the chatbot space. Being open to understanding where the audience is and where they want to communicate with you.
What are the different uses for chatbots right now that you’re seeing?
VN: Probably the most exciting for me is sending essentially direct messages to people.
About 78 percent of millennials today would prefer getting a chat message than an email from brands that they follow. That’s the progression of the way that communication is flowing.
Brent Csutoras (BC): Are you seeing an actual pick up and an actual traction from chatbots by providing a short quick message instead of a newsletter?
VN: Totally. It’s a lot more lightweight. It has the ability to be more personal and engaging.
Comparatively, if you expect 20 percent open rate with email, if you’re fighting for that every time you send out an email blast, well you can look to get 50 to 80 percent in a Facebook Messenger marketing blast. That’s a big lift there.
What are some of the others areas we’re seeing chatbots roll out and what problems are they solving?
VN: Along the lines of the newsletter replacement, it’s a great way for a publisher to just hook up their RSS feed and have a direct line if they already have people who want to subscribe to updates in that sense.
For anyone who’s in ecommerce, you could send promotional messages like, “We’re having a sale.”
BC: I think you can even make purchases, right?
VN: Yeah. You could have product helper bots.
Say if you want to get this cool new skateboard, but I don’t know what size this, the bot will help you pick the product that’s right for you based on your height, goofy footedness, etc.
What are some of the considerations that a company needs to finalize before they start building a chatbot?
VN: The first step in any kind of initiative like this is figuring out what your goal is. If you are trying to do a product recommendations bot, or if you’re trying to get more webinar signups, whatever your goal is that will help you.
Some organizations write their bot from scratch, they have a whole developer team and they will write a custom bot. But not everybody is equipped for that.
So, for organizations to decide that they would rather have an easy visual chatbot building platform, then they can go to MobileMonkey.com and sign up there.
Facebook Messenger is where a lot of these bot building platforms are built on. In 2016, it opened up an API that allows tools like MobileMonkey to create visual editors.
Just like MailChimp or WordPress, it’s a visual editor that allows you to interface and create some content that you can send off to your audience.
And then so a chatbot builder that’s visual is something that you probably want to consider.
You’ll want to learn about the Facebook ads integrations because if you’re running ads on Facebook, you’re probably spending more than you need to be for leads to your website. Chatbots can help with that.
You should also understand the different analytics capabilities of your chatbot building platform.
Find out whether you can integrate it with your other business applications so that you can get leads from Messenger, and then automatically port them into your CRM or email marketing platform, or any other kind of notification system that you have.
What are the key advancements or changes on chatbots in the past year that people should be aware of?
VN: There are a number of rules that are unique to Facebook Messenger.
In email marketing, you always have to have an unsubscribe message and you can only message people that opted in for messaging. There are rules but there’s not really any central regulation for email marketing, though.
With Facebook Messenger, there is a central regulator, and you can potentially receive warnings, get banned, or have your permissions restricted if you don’t follow the rules. It is good to be aware of them.
There are three different types of messaging that you should be aware of:
- Standard messaging.
- Sponsored messaging.
- Subscription messaging.
If you fall under standard messaging, you get 24 hours to message somebody who first got in touch with your bot.
I would recommend that you use that first 24 hours to try to opt them into subscription messaging, which gives you more of an unlimited ability to send follow-up messaging in the future, and that’s just basically how you get on the list.
BC: What happens after that 24 hour time period?
VN: Technically, the rule is “24+1.” After that 24-hour time period, you get one more follow-up message at any point, and that would be your last chance to get them into subscription messaging unless they engage with your bot.
So, if they send any kind of response, if they click your button or click your link or ask you a question, that’s an engagement and that resets the 24+1 clock.
What is the process to get people to subscribe?
VN: Engagement is key as with all things, but especially on Messenger.
In the first 24 hours, you can send as many messages as you want, pretty much unlimited. They can be promotional or they can be non-promotional.
I would say you set up a drip campaign. When somebody enters this audience, then I’ll send them this sequence of messages.
In the first 5 minutes or whatever it is, you are welcoming them to your bot experience. This is the time when you want to get the user to understand the value of what you’re able to provide there in Messenger. It’s a very personal experience.
It’s kind of like just text messaging with a friend. We’re asking people to become a contact in a way that we get direct push notifications.
How does sponsored messaging work?
VN: Sponsored messaging allows you to send a promotional message anytime to anybody who’s ever engaged with your Facebook Messenger chatbot. This is done through the Facebook Ads Manager.
Basically, you’re limited by people who’ve already messaged your bots, that’s the number one thing.
But it is allowing you to send a promotional message which you can’t normally do unless you follow the other rules.
You can also layer, on top of all of your contacts, the normal Facebook ad audience targeting ability, i.e., demographics, interests or your own custom audiences list.
To listen to this Search Engine Nerds Podcast with Virginia Nussey:
Think you have what it takes to be a Search Engine Nerd? If so, message Loren Baker on Twitter, or email him at loren [at] searchenginejournal.com. You can also email Brent Csutoras at brent [at] alphabrandmedia.com.
Visit our Search Engine Nerds archive to listen to other Search Engine Nerds podcasts!
Featured Image: Paulo Bobita
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WordPress’ Parent Company Acquires Tumblr for Shockingly Low Sum
Automattic Inc., owner of WordPress.com, has acquired Tumblr for what is reported to be very low sum.
The Wall Street Journal reported that Tumblr was acquired for an “undisclosed sum,” however, it was soon revealed the sum was “well below” $10 million.
Dan Primack, business editor at Axios, broke the news about the acquisition price. He tweeted an update after publishing the story, saying the sum is actually below $3 million.
3/ Story updated: Price less than $3 million.
— Dan Primack (@danprimack) August 12, 2019
To put this in perspective, Yahoo acquired Tumblr for $1.1 billion in 2013. Yahoo later wrote down Tumblr’s value by $230 million in 2016 after it failed to generate significant revenue.
In 2017, Verizon gained ownership of Tumblr through its acquisition of Yahoo. Now, Verizon is reportedly selling Tumblr for a fraction of what it was valued at 5 years ago.
Despite what is considered to be a low sum, the acquisition of Tumblr is largest ever for Automattic in terms of price and head count.
As part of the acquisition, Automattic will take on Tumblr’s 200 staffers, so no one will be losing their job.
Another thing that will stay in place is Tumblr’s controversial porn ban. Matt Mullenweg, chief executive of Automattic, tells WSJ: “We’re not going to change any of that.”
Going forward, Mullenweg says that executives will look for ways to share services and functionality between WordPress.com and Tumblr.
In the meantime it sounds as though there will be no immediate changes to either service.
101 Easy (& Cheap) Ways to Drive Traffic to Your Website
In the modern-day landscape of saturated online content, it’s no longer enough to just build your site and wait for people to visit it.
You must be proactive at promoting your site and your brand online.
Admittedly, this is much easier said than done, especially because not everyone has the financial capability to throw into paid ad campaigns and corporate sponsorships.
The good news?
There are several things you can do to promote and drive traffic to your website, all without having to spend hundreds of dollars.
To help you do just that, here’s a list of 101 tactics you can try, grouped by strategy.
Search Engine Optimization (SEO) & Link Building
1. Find the core keywords that match your website’s goals, your industry, and offering.
2. Optimize your website and all of your on-page content for search engines.
3. Focus on Google, but add peripheral search engines like Bing, Yahoo, and DuckDuckGo, to your list.
4. Claim your Google My Business listing.
5. Submit your site to online directories like Yelp, Annie’s List, and TripAdvisor, among others
6. Scour Q&A sites like Quora and look for relevant questions you can create content about.
7. Optimize content with relevant keywords, particularly long-tail keywords signaling intent
8. Get news websites to cover your business and link to your site.
9. Invest time in blogger outreach to see which influencers and industry thought leaders you can reach out and link to your site.
10. Join relevant online discussions on sites like Quora and Reddit.
11. Monitor Google Trends for keyword ideas and trending topics you can write about.
12. Write killer headlines that grab people’s attention and encourage them to click on your article links.
13. Link internally so other pages in your site get attention and a bump in traffic.
14. Make sure your website is optimized for mobile to increase your mobile search rankings.
15. Optimize your site for local search, that means including your city or state in your target keywords.
16. Consider using remarketing on Google Ads for brief periods to drive traffic and sales on your site.
17. Use HARO to look for opportunities to appear on roundups, similar to the one below.
18. Optimize images on your website with alt tags to improve their discoverability on Google Images.
19. Optimize your meta descriptions and title tags so they’re easy to read and aren’t truncated in the search engine results pages.
20. Add your local address to the footer of every page on your site to make sure local searchers find you.
21. Improve your website’s page speeds by following Google’s guidelines and recommendations.
22. Use rich snippets to make your entry on the search engine results pages more clickable.
23. Start a blog if you haven’t already.
24. Create content that’s useful, valuable, and shareable.
25. Create free and paid resources such as case studies, reports, survey findings, etc.
26. Look for guest posting opportunities to get high-authority blogs to link to your site.
27. Create infographics that feature a roundup of industry statistics to increase their likelihood of going viral.
28. Start a regular content series, such as “Did You Know?” or a “Tip of the Day” that your audience can look forward to.
29. Update your blog regularly to get a boost in rankings and traffic.
30. Interview industry leaders and feature the conversation on your blog or YouTube channel.
31. Host a webinar or podcast about topics you’re passionate about and align with your business.
32. Create e-brochures that your audience can share, with links to your site and blog.
33. Invest in video content and upload your videos to YouTube.
34. Write an online/offline column for your local paper, magazine, or community website.
35. Create a press kit you can share with influencers, bloggers, and even other businesses.
36. Comment on other blogs relevant to your industry.
37. Launch a free ebook to generate interest in your brand. Offer it as a free download for users who sign up for your newsletter.
38. Start a blog on Tumblr. This is a great content platform, especially if you have a young audience.
39. Have a healthy mix of evergreen content and trending content to increase your website’s discoverability, particularly on search engines.
40. Promote your content on social media channels.
41. Obviously, you want to go big on Facebook. Create a page there if you haven’t already.
42. Join discussions on Facebook Groups to generate visibility.
43. Leverage social media contests on Facebook, Twitter, and Instagram to drive traffic to your website.
44. If it’s relevant to your audience, create an online presence on Snapchat and Pinterest.
45. Use Pinterest to upload high-quality images of your products.
46. Use relevant trending hashtags on Twitter to drive users to your site.
47. Try promoted tweets to fast-track traffic to your site.
48. Start an Instagram account and make sure your bio is filled features your website URL.
49. Use Facebook and Instagram Stories to engage your audience and raise brand awareness.
50. Let your employees control your Stories for a day. This will encourage them to share your social media account (and website) with their personal network.
51. Start an official YouTube channel. Use it to share videos of your brand, your products, and services.
52. Use Facebook, Twitter, and Instagram ads at short bursts to boost traffic to your site.
53. Leave comments on other social media pages.
54. Link your official social media channels with one another. Make sure all pages/profiles have a URL to your website.
55. Take advantage of Facebook and Instagram’s live streaming platforms. This will give you a chance to show your brand’s personality and encourage website visits.
56. If you serve a B2B market, double down on LinkedIn. According to a report, 63% of marketers rated LinkedIn as the most effective B2B social media platform.
57. Use SlideShare to create your own high-quality slideshows. Optimize your slideshow for keywords and add your website URL to the final or beginning slide.
58. Participate in events and talk about the event experience in your blog.
59. Collaborate with local academic institutions to get your brand’s name out in the world of academia.
60. Look for public speaking engagements in your industry.
61. Add QR codes to your print collateral (e.g., posters, post cards, flyers) to drive people to your site.
62. Design beautiful business cards and add a QR code directing people to your site, lead form, or social platforms.
63. Support local organizations to ensure your community knows your brand and site.
64. Place stickers and/or decals on your personal or company cars to promote your website.
65. If you have the budget, pay for local ad placements in your newspaper, benches, sporting events.
66. Organize events such as concerts, poetry nights, garage sales, flea markets, and workshops.
67. Make sure your website URL is visible on company merchandise.
68. Send direct mail and place your URL on letters.
69. Include your website URL on company uniforms
70. Look for free press release opportunities on magazines and newspapers
71. Add your website URL to office signs.
72. Join networking events in your city or out of state.
73. Take advantage of classified ads in your local paper.
74. Support a local charity by sponsoring a fun run or donating part of your proceeds to a cause.
75. Contact your local news station to submit yourself as an expert in your field or industry resource.
76. Join your local Chamber of Commerce or other business groups.
77. Appear on a local radio program as a resource guest, which will let you promote your site as well.
78. Entice customers with an exclusive deal that can be redeemed on your store. According to one study, 57% of shoppers are motivated by coupons to make first-time purchases.
79. Offer free gifts to in-store customers and add material to promote your site.
80. Start a loyalty program requiring users to fill out a form on your website.
81. Offer freebies that can be redeemed on your site after shoppers make in-store purchases.
82. Start a referral network and encourage users to refer your website to their friends in exchange for discounts/deals.
83. Send thank you cards or emails to your in-store customers, placing a URL to your site.
84. Take advantage of seasonal offers (e.g., Christmas, Thanksgiving, Halloween) to increase your likelihood of being found during these occasions.
85. Remember to market your website across all online channels you own — social media, newsletter, blog.
86. Create an official email signature with your website in it (and most recent blog post if applicable).
87. Don’t neglect email marketing. Start a newsletter and incentivize signups with offers and discounts.
88. Encourage customers to leave reviews on your social media pages and website.
89. Take advantage of user-generated content through contests or competitions. Have users submit entries to your website.
90. If your website has been around for a while, consider a redesign to drum up interest when relaunching it.
91. Add social buttons to your blog content and landing pages to make sharing easy.
92. When looking for influencers, look for those who are relevant to your brand and have an engaged audience. The number of followers isn’t a reliable metric for an influencer’s influence.
93. Educate your audience instead of selling to them.
94. Talk and listen to your customers about what they want from your brand. Use this information to improve products and/or create content.
95. Sell yourself and your site wherever you go. You are your greatest ambassador.
96. Use strong calls-to-action in your social media posts and blog content to drive audiences to your website.
97. Look for opportunities to appear on other people’s podcasts or webinars.
98. Make sure your website looks great on all devices to maximize its discoverability.
99. Make sure your internal stakeholders are encouraged to spread the word about your brand and website.
100. Pay attention to what your competitors are doing on their website and do something they aren’t so you stand out.
101. Want visits? Ask for them online and offline from the people you meet every day.
Over to You
This list of tactics only scratches the surface of what you can do to promote your website.
Nevertheless, these tricks should get you off to a good start.
Screenshots taken by author, August 2019
In-post Image #1: HubSpot
In-post Image #2: Content Marketing Institute
10 Best Readability Tools to Check Your SEO Content
Content strategy is a science and every detail matters.
Those details include:
- The reading level of the content.
- Word count (especially in relation to top-ranking content).
- Format and correct use of subheaders.
- Keyword distribution.
- Use of phrases related to the keyword.
- Sentence structure.
In fact, details like these can mean the difference between a No. 1 ranking (or answer box!) vs. content that doesn’t even make it on Page 1 of the search results.
Competitive content writers will use every tool at their disposal as they create content.
That’s why we’ve rounded up the 10 best content writing tools for SEO that specifically help you improve readability.
Add your keyword phrase (and related keywords if you like), and the SEO Writing Assistant will give you an aggregate score based on factors including:
- Number of hard-to-read sentences
- Long words
- Word count and reading time (compared to top-ranking content)
- Tone of voice
Notably, with the SEO Writing Assistant is the one tool on this list where you can set the preferred readability level you’d like your content to have.
You can customize the tone of voice you’d like your content to have, ranging from casual to formal, and check whether any content in the document is plagiarized.
It will also show related questions you should consider posing/answering within the content.
Personally, my favorite aspect of the SEO Writing Assistant is the recommended keywords – the tool will automatically show about 20 phrases that are present in the top-ranking comment.
Yoast is a free WordPress plugin that many digital marketers use to check the basic SEO of their content, but it can also give you a content readability score.
Within the content readability score, you’ll find a report that breaks down:
- Flesch reading ease
- Use of passive voice vs. active voice
- Subheading distribution
- Variety of sentence structure
- Paragraph length
- Sentence length
- Use of transition words
Like most of the tools on this list, the Content Experience provides scores pertaining to your content’s word count, sentence structure, keyword coverage, phrase repetition, etc. based on your keyword target.
This is one of the more robust content marketing tools on this list, and provides insights into user intent, keyword selection, and even the best time of year to publish a piece of content.
As the name suggests, the Readability Tool focuses primarily on the readability of your content.
You can input content you’re working on directly into the tool, or you can use a URL for content that already exits (yours or your competitors).
The report will give not one but six readability scores, including:
- Flesch reading ease.
- Flesch-Kincaid grade level.
- Gunning Fog Score.
- SMOG Index.
- Coleman-Liau Index score.
- The Automated Readability Index score.
It will also show you:
- The number of sentences
- Number of words
- Number of complex words
- Percent of complex words
- Average words per sentence
- Average syllables per word
With the Text Optimizer, you can pop in a webpage and this content readability tool will check the health of your content.
If you’re new to SEO or content strategy, this is a good tool to start with, given that no technical knowledge is required to wield this tool and create great content.
In addition to assessing your content’s word count, sentence length and verb use, this tool will give you suggestions of words to add to your content and words to remove from your content to increase your potential to rank.
According to Text Optimizer, 70% of their users achieve better SEO rankings within five weeks after using the tool.
This content readability tool focuses solely on reading level and gives your content a readability score based on
Not only will it give your entire content a score, but it will also score your content’s individual content.
If writing is not your strong suit, Grammarly is a game-changer.
This tool focuses on the mechanics of writing rather than the science of SEO content – nonetheless, it’s incredibly valuable and belongs on this list.
Poorly written content equates to poor user experience (and high-quality content should be written with the search engines and the user in mind).
Grammarly will address issues in grammar and spelling, but also in tone and structure.
It will flag overly complex sentences and keep an eye out for clarity and conciseness.
You can also set a goal for the content your writing so Grammarly can tailor its recommendations to your project.
Goals are aligned by the type of your content.
You can choose from academic, business, technical, creative, and casual. For most web content, you’ll probably want to choose business.
When working on a piece of business content, Grammarly will flag any use of the passive voice and misuse of pronouns, but allow for some use of informality.
Not only can you use Grammarly for blog posts, site content, and articles, but you can also use it for emails, messages, and social media posts.
Similarly, the free Hemingway app helps you improve the mechanics of your writing.
Copy your content into Hemingway’s desktop app and it will show:
- The readability of your content by grade level
- Opportunities to use more concise language
- Overuse of adverbs
- Use of passive voice
- Sentences that are hard to read
- Places where a simpler phrase could be used
- Word count and character count
- The average length of time to read the content
Sometimes content readability isn’t an issue of keyword distribution or poor grammar.
Sometimes, you just may have wild, out-of-hand formatting that needs to be dealt with.
As the name suggests, Bulk SEO Tools will help you take care of formatting issues (that impact readability) in bulk.
Let’s say, for example, your entire text or large portions of your text are in all uppercase.
You can input that text into Bulk SEO Tool’s case converter and switch the case to sentence case, capitalized case, lower case, title case, etc.
Bulk SEO Tools also has text tools to quickly remove any duplicate lines, add or remove line breaks, and even add prefixes or suffixes if you’re working with a list.
You know what else can hurt readability (at least from a user perspective)?
No one likes a cliché – they’ll make your writing seem contrived and contrite.
This free tool will highlight any clichés in your text in red so you can swap that out for a sentence that’s more meaningful.
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