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27 Easy Ways to Spread Kindness Within Your Community & Industry

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As a digital native, my first exposure to social media started in high school.

It was all fun and games at the beginning. Even today, I see social networks as an excellent tool for staying in touch with friends and family who I’d otherwise have trouble staying connected to.

But when it comes to connecting with strangers online, social networks tend to inspire more negative than positive energy. This is perhaps most true when it comes to the comment sections of articles shared on Facebook.

The Anxiety of Sharing

It’s interesting to see just how differently people can think about the same subject. But entertainment aside, it can be disheartening to see how quickly people get nasty with an online stranger who disagrees with them.

Regardless of how confident you are in yourself and your beliefs, it can be downright soul-crushing to be the subject of an attack that involves a group of people who think differently than you.

With the current political climate in the United States, biting remarks shared between members of groups with different beliefs have only worsened.

It’s gotten to the point that in most situations, no matter how strong my beliefs about a subject may be (and how badly I want to spout off), I refuse to engage in a public discussion with online strangers.

I get anxious thinking about how my words might be misconstrued and the fact that logic doesn’t seem to be enough to convince someone on the other side to see my point.

All that said, I still find myself getting lost in the act of reading contentious comment sections, engaging in an endless scroll, and wasting time that could be better spent doing literally anything else.

Needless to say, it’s become difficult to truly enjoy getting lost on social media as of late.

All of this has got me thinking:

Fighting with one another, whether online or IRL, isn’t getting us anywhere.

In a world plagued by almost daily mass shootings and bad role models in positions of power, we can’t just sit back and let things continue to happen as they are.

We need to do something to change the status quo.

We Need to Proactively Practice Kindness.

You already know that it takes more muscles to frown than to smile. Similarly, being kind to another human being doesn’t have to cost any money or require much effort.

With all this in mind, I was recently inspired by this headline:

Here’s the TL:DR (too long, didn’t read);

  • Oswalt tweeted an anti-Trump sentiment (as he’s known to do).
  • A Trump supporter replied with a personal dig.
  • Oswalt checked out this man’s Twitter profile and noticed that he had major health issues, donated $2,000 to his GoFundMe, and encouraged his followers to likewise do so.
  • The man apologized to Oswalt for his initial response, humbled by the outpouring of positive support.

This was my response to the article that I shared with my Facebook friends:

“New 2019 goal: achieve Patton Oswalt-level kindness when dealing with people I don’t agree with.”

27 Simple Ways to Practice Kindness

Since reading that article, here are some ideas I want to put into action to be more kind to everyone around me (whether they agree with me or not!):

  1. Pay for the person behind you in line at the store – especially if they appear flustered by what’s going on in their day.
  2. Smile when you make eye contact with someone (anyone).
  3. Resist the urge to give a catty reply in a heated situation. If someone else tries to engage you in an argument, sometimes silence can be the most impactful response.
  4. Show a random act of appreciation for someone you care about.
  5. Hold the door open for someone who has their arms full.
  6. If someone makes a mistake and seems genuinely apologetic, give them a break for simply being human. Nobody’s perfect and everyone has bad days.
  7. Voluntarily give up control of the remote or radio to the people you spend time with.
  8. Clean up after yourself and others sharing your space without being asked.
  9. Send someone a card via snail mail just to let them know you were thinking about them.
  10. Volunteer for a cause you care about.
  11. Let someone in a hurry cut you in line at the store.
  12. If you see a mom struggling (like while she’s in transit from place to place), help make her life easier.
  13. Give up your seat on a bus if someone needs it more than you.
  14. Listen before speaking.

And, because I’m a small business owner (as are many SEJ readers), here are some specific ideas that you can make your own to spread kindness to other small business owners:

  1. Support a friend’s business when you can, over a big box store (or refer business their way if you know someone who’s looking for what they offer).
  2. Support a client’s business when you can, to thank them for supporting yours.
  3. Offer to make an introduction between two parties who could mutually benefit from being connected.
  4. Be generous with retweets, likes, and other forms of social media engagement — especially with a fan who hasn’t found as much success as you just yet.
  5. Send a (snail mail) thank you card when someone goes out of their way for you (for example, after being a podcast guest, offering you advice, or including you in an expert roundup).
  6. Offer to go on coffee chats with people who want to do something you’re good at.
  7. Mentor someone long-term.
  8. Create free content that genuinely helps people, based on your own road to success.
  9. Leave a thoughtful comment on someone else’s blog content to show appreciation for the work that went into creating an article.
  10. Volunteer to help with an industry conference without expecting anything in return. For example, I help organize WordCamp Denver because I’m passionate about the open-source WordPress community. The event is $20/day — subsidized by sponsors, not existing to make money.
  11. Fill out a customer comment cart if you interacted with a businesses employee who made you smile.
  12. Offer to write LinkedIn recommendations for people you appreciate.
  13. Offer to fix a problem you can handle with ease but someone else is desperately struggling at.

How Do You Spread Kindness?

I’m just one person with one set of ideas for how to spread around more kindness.

So here’s what I really want to know:

What would you add to this list of ideas to spread kindness?

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5 Easy SEO Wins with Powerful Results

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5 Easy SEO Wins with Powerful Results


Search engine optimization, when done correctly, can take a lot of work. This is why so many people are so eager to take shortcuts.

Fortunately, there are some tasks that don’t require as much effort, compared to tasks like link building, yet still yield significant gains.

I’m a big fan of efficiency, so I love tactics that deliver a greater return on my investment of time and/or money.

In this article, I’m going to explain five of these tactics which are easy to execute successfully but can deliver powerful results.

These easy SEO wins will help you get more out of your efforts and sprint past your competitors. They will also help to leverage better results out of your other SEO efforts like link building and content development.

1. Prune Outdated /Low-Quality Content

You probably created all of the content on your website with the best of intentions, but still, it’s almost a certainty that some of it is garbage.

There are a variety of reasons for this, and it happens to the best of us. The solution in many cases is to prune this content. In fact, Danny Goodwin and Loren Baker recently hosted a webinar on exactly this topic.

Some people are hesitant to get rid of any content, no matter the reason. The thinking is generally that it can’t do any harm to leave it there. And Google has reinforced this thinking time and time again.

But the reality is that despite what Google’s representatives say, outdated and/or low-quality content can negatively impact your ranking and traffic.

It probably should impact your credit score too, but apparently, I don’t have the clout necessary to make that happen.

Identifying Content to Prune

Once you’ve worked up the courage to start pruning, the first step is to identify the content that should be deleted.

The easiest and most complete way to do this is to use software like Screaming Frog to crawl your website and generate a list of URLs. This helps to ensure you don’t miss anything.

Next, you’ll need to begin the tedious task of reviewing this list, URL by URL, to determine which content is outdated or low quality. This means you actually need to manually visit each page and review the content.

It may help to prioritize this list. Google Search Console gives you the ability to export a CSV file of the URLs Google has indexed for your website, which you can then sort by traffic.

From here, you’ll want to start evaluating the URLs with no traffic, working your way up.

sorted URLs

It’s important to point out that a lot of this content you’re deleting can and should be redirected to a stronger, high-quality page.

But don’t fall into the misguided approach of redirecting them to your homepage. If there is a legitimately relevant page on your website, redirect it there, otherwise, just let it 404.

But what about the content that’s not a complete dumpster fire, and is still relevant?

2. Improve Quality Content

If you’ve been doing things right, a lot, if not most of your content should survive the executioner’s blade.

This content should be improved based on your visitors’ needs.

The advantage here is that this content already exists, the URL has a history in Google, and it may even have some inbound links. Because of these factors, it makes a lot more sense to improve that content rather than starting over from scratch.

Depending on circumstances, this might include:

  • Editing your content to improve readability, increase engagement, and to make it more comprehensive.
  • Adding relevant and useful media, including images, video, and PDFs.
  • Including original data, research, statistics, and case studies.

We’ll want to prioritize the content to improve based on quick and easy wins. This means we won’t be targeting topics we don’t already rank for, but we also won’t be focused on improving positions we already rank highly for.

So let’s go back to our Google Search Console export and sort the data based on URLs that rank anywhere from Position 5 to 30 in the search results.

sort URLs by position

We’ll then further sort this data by relevance and potential search volume. From here, we will compare these URLs to our competitors who outrank us to identify opportunities to improve.

Some of the things we’re looking for could include:

Word Count

Despite what you may have been told, size does matter.

While not a worthwhile metric on its own, it can help to determine how comprehensive several URLs are in comparison to each other.

Depth

Generally speaking, the top ranking pages across all industries tend to be more comprehensive than those that they outrank. This doesn’t mean that longer content will always win, but it can be a powerful factor.

Does your content effectively and completely answer not only the original query, but also any related questions that may come up as a result?

You need to think about not only the immediate topic, but everything related to the customer journey. This might include:

  • Related definitions
  • Frequently asked questions
  • A summary of relevant laws and regulations
  • Explanation of a process
  • Technical specifications
  • Statistical data
  • Case studies

Readability

How well-written is your content?

This is not something you want to evaluate by gut feel – you need an objective measurement.

  • Yoast gives you a readability score while editing content right in WordPress.
  • SEMrush enables you to test readability both within their platform and with a Chrome add-on that integrates with Google Docs.
  • There are countless other tools as standalone websites, apps, and addons/plugins, available.

Your immediate goal is to make your content easier to read than the content that’s outranking you, but that’s just a starting point.

If your competitors content reads like someone spilled a bowl of alphabet soup, don’t set out to simply be a little better than them. Your goal should be to blow them away.

Media

Are original and useful images included within your content? How about video and/or audio files?

Images can provide additional context that helps search engines understand what your content is about. So can video, provided that schema is properly used.

But both serve another more important role, and that is to improve the user experience.

Look for opportunities to use media to provide additional information that’s not included in the text.

Both images and video are great at making complex topics easier to understand, but video is particularly effective at keeping visitors on your website longer, which is always a good thing.

It’s always a wise idea to include a watermark on your images to prevent competitors from stealing them.

Sure, you could file a DMCA complaint after the fact, but it’s always easier to avoid the problem in the first place.

3. Update Internal Links

Internal links can be a powerful tactic in your SEO toolbox, but it’s important to review them from time.

Your internal links should point to any pages that you want to rank well, and they should be placed on any pages with content relevant to the link destination. Equally important, these links should be direct.

redirects

This is a pretty common problem in websites where content is frequently published, moved, or deleted. The solution is to use a tool like Screaming Frog or SEMrush to crawl your site and identify any redirect chains.

As for managing these internal links, I’m a big fan of automating this task, and this is easy for WordPress websites.

There are several plugins available that enable you to specify certain words/phrases to automatically link to specific URLs.

This allows you to instantly create, edit, and delete links across your entire website, whether you have a few pages or a few million pages.

4. Improve Page Load Speed

The longer a webpage takes to load, the fewer leads and sales you’ll generate. To compound this problem, slower websites also tend not to rank as well compared to faster websites.

This makes page speed monumentality important.

Most websites are painfully slow, but the good news is that it’s relatively easy to improve.

While improving page speed requires a moderate level of technical expertise, I still consider this to be an easy win because the improvements you make will have an immediate and sitewide effect.

I’ll briefly share a few tactics here, but I encourage you to check out another article I wrote, explaining how to improve page speed, in great detail.

Dump the Budget Web Hosting

The cheaper web hosts tend to oversell their services, so your website is crammed onto a server with hundreds or even thousands of other websites.

Because these servers often lack the horsepower necessary, the websites they host often suffer in terms of page speed.

Reduce HTTP Calls

Every part of your website – each HTML, CSS, JavaScript, image, video, and any other type of file — requires a separate HTTP request.

Fewer HTTP requests typically means a faster website.

So how do we get there?

The first step is to remove any unnecessary plugins. Then, you’ll merge multiple CSS and JavaScript files into a single CSS and JavaScript file.

You should also minimize the number of image files by using CSS to create the desired design effect and/or using sprites to merge multiple frequently used images.

Optimize Media Files

Images and videos on many websites tend to be larger than they need to be.

The first step is to to make sure your media files are in the ideal format. For example, JPG is best for photographic images, while GIF or PNG are better for images with large areas of solid color.

Then, you’ll need to ensure your media files are properly sized. Images and video should be no larger than they will be displayed.

For example, if a particular image on your website will be never displayed at more than 800px wide, the image file should be 800px wide.

Finally, you’ll need to compress your media files. There are a number of free tools available online for compressing various file types. There are also WordPress plugins that can compress all of the images already on your website.

These three steps are a good start, but as I mentioned earlier, I highly encourage you to check out my previous article on improving page speed for more tactics and greater detail.

5. Implement Schema Markup

There is no definitive evidence that schema markup has any direct impact on ranking, however, it’s still critical to SEO.

That’s because it has the potential to increase your website’s visibility in the search results, which results in higher click-through rates.

Since most websites today still don’t use schema, this creates a tremendous opportunity for those that do. Take a look at this example and tell me which result caught your eye first?

schema in SERPs

Fortunately, implementing schema is relatively simple. There are three types, and they are used in different scenarios.

  • Standard schema microdata, which is marked up directly in HTML.
  • JSON-LD, which is marked up in JavaScript and is the most recommended format.
  • RDFa, which is used in a variety of different document types including XML, HTML 4, SVG, and many others.

In some cases, you’ll use JSON and add it to your website just like you would any other script. In some cases, you’ll add markup to specific elements on your website, and in others, you might add RDFa to a different document type.

Roger Montti wrote a great, in-depth post on schema, so rather than reinventing the wheel here, I’ll just direct you to his article.

But schema goes a lot deeper than where it is today and I anticipate that it will play a much larger and more direct role in the search algorithm. Especially as voice search begins to gain traction.

Montti explains in another article how Google is currently using speakable markup, which I believe will become a more prominent factor in search in the coming years.

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Image Credits

Featured Image: Created by author, April 2019
All screenshots taken by author, April 2019





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7 Expert Tips to Protect Your Online Reputation

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7 Expert Tips to Protect Your Online Reputation


Ready for some detailed advice to help protect your reputation online?

The advice you’ll read in this article works for both proactive reputation management, and for those that already have online negative content/reviews about them.

Be advised, however, that some sites may be impossible or very hard to beat.

Major news sites (e.g., The Wall Street Journal, LA Times, New York Times) require significant work to manage.

If a major news site has posted negative content about you, then you really need to be (or hire) an expert in SEO.

The do-it-yourself option is just not feasible at that scale. That said, these tips will help some DIYers before moving on to an expensive reputation management firm.

Up until recently, popular complaint website RipoffReport was also hard to beat.

Recent changes to Google’s algorithm (which we think occurred in September 2018) have pushed some complaint sites lower in search ranking. Read my prior article for more details about this.

Tip 1: Provide Excellent Service

You want to make sure that you really are providing an excellent service to avoid getting negative reviews in the first place. Consider going above and beyond your current efforts.

For example, if you run a restaurant, maybe provide a free appetizer to surprise new or returning customers.

If you notice even the slightest sign that a customer is unhappy, try your best to resolve the issue ASAP. The next best thing is to offer a free service or refunds to make up for the issue.

You can’t make everyone happy. I have been doing SEO services for over 20 years and there have been many times when I’ve had unhappy clients.

I have always either offered free services or provided refunds to my unhappy clients, and this is how I have kept a near flawless record online.

They say the client is always right. I know that sometimes they are not, but consider whether arguing with your customer is worth your reputation.

The decision may come down to the dollar value of your services.

Maybe a negative review on Yelp or Google Maps would not affect your overall rating because you have many positive reviews.

But what would happen if you got a negative review on a complaint site like RipoffReport?

Often, these kinds of reviews rank high for the brand name and can do more damage in a few months than the amount in dispute with your client.

I have offered full refunds to several clients over the years because the threat of a negative review on the right site can hurt.

My firsthand knowledge of the damage done to businesses has made me overly cautious.

One negative review can cost thousands of dollars in online reputation management (ORM) services to try and repair.

Tip 2: Ask for Reviews

Certain professions are more likely to have more negative reviews than positive.

For example, dentists for some reason usually get a high number of negative reviews.

My guess is that no one goes to a dentist with a happy feeling. One usually goes to a dentist to fix a cavity or do a cleaning, which could result in the discovery of cavities and require more work.

Having to spend money you had not planned on spending is a pretty good reason for most people to get upset. Even the best dental insurance requires some kind of a copay, so dental procedures can be expensive.

Even if you aren’t a dentist, you’re more likely to get positive reviews if you ask for them.

If you avoid asking your best customers for reviews, you may end up with more negative reviews than you would have wanted.

Just make sure that you know your customers are happy before you ask for the review.

If you are seeing your customer in person, you may start by asking how they felt about your service right after you finish the job.

Alternatively, you may want to follow up after a few days.

Another tip is to use a different person to follow up then whoever served the customer. If it is one of your staff that did the work/sale, then either a manager or you should do the follow-up.

This way the customer is more likely to tell you about a negative experience, and you won’t feel as defensive about it since you were not the one involved.

Tip 3: Incentives for Reviews

Consider offering some kind of incentive for reviews, but be warned that this practice is against Yelp. If you do this, make sure to never ask for it in writing, but always verbally.

If someone reports you to Yelp for doing this, you may get a warning or a demotion in Yelp’s search results.

I have seen businesses post messages behind their business cards asking for Yelp reviews, with a discount for positive reviews.

A customer just needs to take a picture of this and send it to Yelp. Yelp will quickly follow up with a Consumer Alert on your account.

Tip 4: Offer Refunds to Unhappy Clients

If you have clients that are unhappy with your services, at first try to resolve or fix the issues, but if this is not possible, then offer a full or partial refund or some other incentive such as discount coupons or even retail gift cards.

Accept that you were wrong. Trying to resolve issues will always sit better with clients than trying to argue.

Refunds can either help avoid the negative review or lessen the damage and turn the negative review into a somewhat positive one.

I’ve had clients where even a partial refund has meant the difference between a 1-star and a 4-star review. Even a 5-star rating may be possible.

Tip 5: Review Generating Platforms

Many companies offer platforms for review generation. The basic concept is to collect your customer’s emails and/or phone numbers.

After their visit, or every so often, you can send a survey email or text message to ask for feedback.

The message will ask how they felt about your services and if the answer comes back positive you can then ask them to give you a review on the review site of your choosing, such as Yelp and Google Maps.

If the answer comes back negative, you will see the message and can reach out to them to try and resolve the issue before they think about posting a negative review in the first place.

These services typically cost as little as $30 per month to run yourself, or up to hundreds of dollars for a full-service provider (ORM company). Some companies that offer this service include:

Tip 6: Consider Revising Your Business Model

I have a client with an ecommerce fashion store that dropships items from China, even though the business is based in the U.S.

The delivery time is usually 2 to 5 weeks, which is slow for most people. In addition, sometimes the Chinese sizes run smaller than US sizes.

So this business often gets many negative reviews and requests for returns/refunds. They also further upset clients by asking the customer to send back the item at their own expense.

As you can see, this kind of business cannot avoid negative reviews unless they change their business model.

The main benefit of their service is that it’s affordable. In fact, they are extremely cost-effective compared to similar fashion items found at major department stores.

So, what can a business like this do?

My advice begins with an adjustment to their sales copy informing customers that items are delivered from China and that shipping may take 2-5 weeks.

This tactic reduces some of their sales, but it avoids so many unhappy customers and unnecessary refunds.

Most people would probably not mind waiting a little if that would save them some money.

The customers that don’t want to wait that long are usually the ones that would complain most because they probably needed the item to be there for an occasion.

Also, they can offer free or reduced shipping costs for returns.

If the item is pretty cheap, another option is to provide a full refund and have the customer simply keep the item. Amazon used this tactic effectively in its growth phase to encourage Prime users.

The good news with this business is that they decided to change business models and keep inventory on hand to ship from the U.S. after I consulted with them.

They have been getting fewer negative reviews since they did this couple of months ago.

So my point here is to take a look at your business model to see what adjustments you can make to avoid situations that lead to negative reviews.

Even if it is going to cost you some business or money, you would be better off in the long run.

Not only will you increase business from new customers (thanks to positive reviews), happy clients will return and refer others to your business.

Tip 7: Be Proactive, Not Reactive

There are a number of things you can do to create a positive online image.

Your goal should be to populate the top 20 of Google with positive content about your business, which in turn may help to keep negative content out.

I plan on writing another article soon to cover more specifics, but in general, here are a few recommendations:

  • Register your social media profiles on the top social media sites, and stay active on those platforms.
  • Active Twitter profiles often get in the top 10 for their brand names, and Google may even show the latest feeds from them taking additional real estate space.
  • YouTube videos will often rank well for brand names. You can create a professional video for less than $1,000, or an even lower budget video using your smartphone. Also, you can hire a freelancer on a site like Fiverr to do a slide show type video about your business.
  • Distribute press releases every few months. Try to use different networks for distribution to get maximum coverage.
  • If you don’t already have a blog, create one and post on a regular basis (once a week is what we recommend to our clients as a minimum).
  • Create mini sites or blogs with subdomain blog platforms, such as wordpress.com or tumblr.com. Make sure your brand name appears as part of the subdomain (i.e., yourbrand.wordpress.com).

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Official AMP Plugin for WordPress Now Supports AMP Stories

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Official AMP Plugin for WordPress Now Supports AMP Stories


A new version of the official AMP plugin for WordPress supports the creation of AMP Stories.

Google recently added a dedicated section to search results for showcasing AMP Stories.

So there’s no time like the present for learning how to create them.

While AMP Stories can be created with or without this plugin, its drag-and-drop functionality certainly makes things easier.

Official AMP Plugin for WordPress Now Supports AMP Stories

The AMP Project team explains how WordPress offers an ideal platform for creating AMP Stories:

“Building on top of WordPress, and specifically the new Gutenberg editor available in WordPress 5.0, allows the AMP Stories creation process to benefit from the rich media management architecture available in WordPress.

In Gutenberg everything is a block. This makes it easy to create rich post layouts, provide enhanced authoring tools (word count, color contrast, document outlines, etc.), and extend with custom blocks.”

Capabilities of the latest AMP plugin update include:

  • Creating and reordering AMP Story pages
  • Dragging and dropping blocks
  • Managing your content overall as part of WordPress
  • Creating new elements, such as text, videos, images
  • Changing the background color and opacity, and adding a gradient
  • Animating the text, rotating it, and selecting a Google font

This feature is currently available in an experimental alpha version of the AMP plugin, which is said to work best with Gutenberg.

With that said, download and install the plugin at your own discretion.





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