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10 Ways to Grow Your Audience and Get More Eyes on Your Video Series

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Building an audience for your video series might feel a little daunting — how do you get people to actually sit down and watch the show you poured your blood, sweat, and tears into creating? The truth is, distributing your series and getting people to pay attention to and talk about it is a huge part of Brand Affinity Marketing. It’s also something you should actively pay close attention to throughout the entire production process. Don’t just worry about promoting your series once the entire series is made — there’s plenty you can do while producing your content to ensure that the right audience is tuning in.

So, whether or not you’re a few episodes deep on your business’ first video series, or if you’re just in the ideation stage of the process, check out these suggestions for how to grow your audience over time and get more folks interested in watching your show!

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You went through all the trouble of sourcing guests, nurturing your relationships with them, and sending contracts back and forth, but you didn’t follow up with them when their episode actually aired. Oh boy, that’s a big no-no! You don’t want to miss the opportunity to engage with your guests and encourage them to spread the word. Make it super easy for them to share the episodes they’re on with their personal networks by giving them exactly what they need to get going with just a few clicks. Here are some suggestions for what you can share:

  • Pre-written tweets and posts with short links to their specific episode
  • Different cuts of their episode that features them prominently
  • Images and other unique media with quotes and headshots of the guest

This is a great way to get more people to watch your content, and the good news is, you can encourage this type of behavior from your guests without coming off as needy or demanding. Be sure to word your communication in a way that lets the guest know that this isn’t mandatory (it’s the truth after all!), but it would be really great if they were able to give it a share on social media, for example. The main takeaway here is to make it so easy to share your series that your guest would be hard-pressed to not want to do it.

“The main takeaway here is to make it so easy to share your series that your guest would be hard-pressed to not want to do it.”

This is another simple marketing tactic that can be easily overlooked when hyping up a video series — promoting your show internally! Sure, you might work closely with the people on your team who are responsible for creating the series themselves, but people across the organization might not be as in-tune with it. Send a team-wide email every time you publish a new episode and be sure to include pre-written tweets and posts (similar to the ones you might share with guests) so your teammates can encourage their own personal networks to tune in. If you have a big projector in your office, you can even screen each new episode during lunch to ensure that everyone has the opportunity to tune in.

Also, be sure to think about who on your team has the biggest audience and personal network. Here at Wistia, our CEO has a pretty decent Twitter following, so whenever we release a new episode of Brandwagon he shares it along with a little friendly tweetstorm (it doesn’t hurt that he’s also the host of the show, but you get the picture!).

If you sense that folks on your team are a little reluctant to share about your series, you can always point out how getting more people to watch the series will help build brand affinity, turning passive viewers into active fans of your business. It’s a win-win for every team!

While we’re talkin’ email, your video series can also benefit from being featured in the email signatures of public-facing employees at your business. Adding your show’s logo to your email signature won’t cost your marketing team a dime and the impact it can have on how many people hear of your show can be huge. Here’s an example of an email signature that a lot of folks on our team have right now to promote our talk show for marketers:

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Plus, for those folks in sales, it can be a great conversation starter! Just read out to teams at your company like sales, customer support, and human resources and give them what they need to get set up. Hopefully, you’ve noticed a trend by now — make it as easy as possible for people to help spread the word about your video series.

You’re going to want to order yourself up a nice plate of supporting content when promoting your new video series. One of the best ways to attract new viewers to your long-form content is by getting them in the door with content that already speaks to their interests. For example, a viewer might not only become interested in watching our docu-series One, Ten, One Hundred, after they’ve read a blog post about how to make a beautiful set based on lessons we learned while shooting it. That’s why we recommend creating and promoting other content related to your series — you just never know who might show up to watch your show!

There are a number of angles you can take to creating this content depending on the type of show you’re making. Here are some examples to get your creative juices flowing:

  • Share an extended interview with a guest
  • Dive deeper into a topic you only covered briefly
  • Pull and share key takeaways from an entire season
  • Take a segment from your show and expand upon it
  • Craft thought leadership content based on overarching themes

Now, this is something that should be baked into the actual production and scripting process from the start. You know how YouTubers and podcasters always ask people to “rate, review, and subscribe” to their shows? Well, it’s for a good reason — if you don’t ask, chances are most people will forget to do it. But, it’s never too late to make an explicit (but friendly) ask of your subscribers so long as you are truly providing value in return. Once your audience has shown that they are engaging with your content by subscribing for updates and watching several episodes, why not email a targeted list of folks and ask them to spread the word to their friends?

Be sure to add links to the different social networks and provide some boilerplate copy along with your unique hashtag to send them in the right direction. The last thing you want to do is put a bad taste in people’s mouths, however, so keep your copy fun and friendly, ensuring they know this is more of a “nice to have” than a demand. Here’s an example of an email we sent to folks asking them to give their friends a heads up about our series, Brandwagon:

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Think about the last show you binge-watched on your streaming platform of choice — did you happen to watch any bloopers or clips from the show along the way? I sure did! After the last episode of Game of Thrones aired I spent far too much time watching interviews with cast members right there on HBO as I wiped away tears of frustration (we all know how it ends). The bottom line is, sharing trailers and clips from your series on social media is one of the best ways to engage new viewers and get them excited about your show.

Share funny clips and outtakes, entire segments, extended interviews, and more, with the express purpose of encouraging folks to watch the full episode on your website. Also, be sure to create and incorporate a unique hashtag that’s related to your series (not your business) into your post. Ultimately, when trying to build an audience and get more eyes on your content, you want to market your content like a media company, in other words, use advertising to strategically distribute trailers and clips that tease out a bigger content experience on your own website.

“Sharing trailers and clips from your series on social media is one of the best ways to engage new viewers and get them excited about your show.”

Raise your hand if you’ve ever entered a contest or giveaway on social media. Is your hand raised? I’m (somewhat) embarrassed to say mine definitely is. From t-shirts and socks to stickers and pens, there are tons of different giveaway options out there that you can consider when promoting your series — and they won’t break the bank. Often it’s less about the quality of the prize (no one’s saying you should give away a car, though that would’ve worked well for Brandwagon), but you should offer some sort of prize or incentive for engaging with your content if you can.

For example, we ran a t-shirt giveaway on our Instagram Story where we had folks answer a series of questions related to the content in the most recent episode of our talk show. The first three people to get all the questions right got a free t-shirt — easy peasy! When you send the t-shirt to the lucky winners in the mail, be sure to ask them to post a picture of them with their prize and tag your business in the post. This will help you reach an entirely new audience, and chances are if this contest winner liked your series, some of their friends might too.

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Pay attention to the people who are actively engaging with your content, plain and simple. These are your early adopters, the folks you want to find more of so you can grow your audience. Tactically, you can create polls on Twitter to get them to engage with your brand and share countdowns for when new episodes drop on Instagram so they never miss a beat.

Read and reply to their comments, ask them questions about your show, show them gratitude for tuning in, and above all else, be human. Thank them for their feedback and commentary, and then apply these insights when crafting future episodes of your video series. Letting your audience know that they’re making an impact can turn passive viewers into engaged fans, and who doesn’t want that?

Now, you might be familiar with podcasts that are recorded (video podcasts), but have you thought about flipping that concept on its head and starting with a video series first? Depending on the type of show you’re creating, you may want to consider turning your series into a binge-worthy podcast so more fans can enjoy your content. This tends to work particularly well for interview-style video series, as a lot of great content often gets left on the cutting room floor in order to keep the video watchable, engaging, and not too long.

Creating a podcast version of your show is also a great way to help get your series discovered — folks in your audience may actually be bigger podcasts-listeners than video-watchers. By turning your series into a podcast, you can meet your audience where they already are, and then ultimately, cross-promote your video series for a deeper, more robust content experience. Remember, though, there are tons and tons of podcasts out there, so you have to make sure your content is actually really good and provides value. In other words, don’t just rip the audio from your episode and slap it on Spotify. Take the time to create a really good podcast that can stand on its own, and then use it as another opportunity to talk about your show. Use your blog to write recaps and synopses of what you covered and include links and relevant time staps directing folks to interesting moments throughout.

Here’s an example of a podcast we created called The Brandwagon Interviews that’s based on our newest video series, Brandwagon.

Last but not least, don’t be afraid to get creative when it comes to promoting your series. Think outside the box and try new tactics to see what gains traction with your niche audience. Why not make a Spotify playlist that features songs that match the theme of your series? Hang out on Reddit on relevant threads to see what people are talking about as it relates to your series, and if topics or concepts overlap, share an episode there (but make sure you don’t sound too self-promotional or spammy!).

Another way to get creative with your promotion is by finding other video series or podcasts that are targeting a similar audience and trying to get on their show. Many podcasters are already masters of this, which is why you may hear some of your favorite podcast hosts doing the rounds as guests on other podcasts you already listen to. Take advantage of the amazing content you’re investing your time and resources into creating and try to think about how your favorite streaming platforms promote their content. Rip a page out of their book and start promoting your content more creatively with clips, behind-the-scenes content, extras, and more!

This may sound obvious, but if your content is relevant to your core customer base in some way (which it should be!), send them an email to let them know about your new series. Of course, you don’t want to spam them, so refrain from emailing them over and over about your show. Instead, let them know when and where they can watch your series, and then give them the opportunity to sign up for updates. That way, they can opt-in for further updates and communication about your specific series.

You can also add a notification within your product if you’re a SaaS company, or simply update your website or homepage with a call to action to watch your series. You may feel like you’re doing everything to promote your show on social media, email, and beyond, but remember that not all of your customers might be following your business on social or subscribed for email updates. So what are you waiting for? Start growing your audience and getting more eyes on your content with these ten tips for promotion!

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Video Marketing

2020 Video Trends & Usage: Consumption is up 120% During COVID-19

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The COVID-19 pandemic has completely shifted the way the world works — including how businesses function and how employees do their jobs. Here at Wistia, we immediately noticed an uptick in content creation and video engagement this March when the pandemic began to sweep the nation.

Now, several months into this “new normal,” we’re ready to pull back the curtain and share some data and trends from our platform in true Wistia fashion. After all, we do have a track record of being super transparent with our business decisions, successes, and even the occasional flop.

Below, we’ve outlined the top three trends related to video engagement that we’ve seen during the pandemic and tips for how to use this information to implement a more strategic video plan this year. All data referenced is compared to Wistia data pulled from the prior year, 2019. Let’s dive in!

Video consumption is more ubiquitous than ever — and our data clearly supports this trend.

Before March of 2020, Wistia saw an 18% increase in hours watched per week from 2019 to 2020. Hours watched represents the average number of hours of video content consumed per week across all of our customers.

We started 2019 with an average of 2.2M hours watched per week. This increased to an average of 2.6M hours at the beginning of 2020.

Since early March of 2020, we’ve seen a year over year increase of 120%. The average weekly hours watched increased drastically from 2.6M to 4.6M — peaking at 5.7M during the week of April 27th.

This increase means that people are watching more video content on our platform than ever before.

Additionally, before March of 2020, Wistia saw a 31% increase in weekly video plays from 2019 to 2020. This represents the number of times a video was played in a given week.

The number of average weekly video plays was 1.6M at the beginning of 2019, which increased to 2.1M at the beginning of 2020.

Since early March, that number has increased by 65% compared to the same time last year. This means that viewers are actively engaging with video content at a much higher rate than they were before the pandemic.

This increase in engagement has created a huge opportunity for SMBs to connect with consumers through well-marketed content. How can you engage your audience with video? From video voicemails for personalized sales outreach to teaser videos on social media — the options are only limited to your imagination. If you’re looking for where to get started, check out these 15 business video examples for inspiration.

Many organizations and industries have pivoted to relying heavily on video for communication and other essential business functions, which has leveled the playing field for SMBs.

Quarantine and work-from-home mandates have forced marketers and non-marketers alike to become creators and embrace constraints to produce great work — and many have realized that you don’t need a professional set up to produce high-quality video and audio content. Just look at Saturday Night Live — a highly planned and produced comedy show that pivoted to creating the entire weekly show from home.

Businesses have embraced these challenges with video content from home, conveying a level of authenticity that’s been quite welcomed. This trend of making video more accessible has led to an increase in the total volume of video uploaded to Wistia.

Before March of 2020, Wistia saw a 42% increase in weekly video uploads from 2019 to 2020. This number averaged 121K at the beginning of 2019 and increased to 172K at the beginning of 2020.

Since early March, the year over year increase has jumped to 120%. We’re now seeing an average of 280K videos uploaded to Wistia each week.

If you’ve been considering dipping your toes into the video waters, there’s no time like the present. Check out our free Beginner’s Guide to Video Production series to get started.

Small business leaders are some of the savviest and most resourceful leaders out there. When an opportunity comes knocking, they answer the door.

Before March of 2020, Wistia saw a 17% increase in weekly account creations from 2019 to 2020. This number averaged 2.9K at the beginning of 2019 and increased to 3.4K at the beginning of 2020.

Since early March, the year over year increase has jumped to 85%. We’re now seeing an average of 5K Wistia accounts created each week.

When signing up for Wistia’s services, a majority of small business leaders have noted they have more of a need to store and share videos since the pandemic began. These types of customers tend to be starting their video marketing program from scratch, recognizing that every business moving forward will have some aspect of digital engagement.

For example, SMBs can now host well-produced virtual events that are much more affordable and easy to execute compared to a live, in-person event. From small-scale webinars to large-scale conferences, we’ve seen the full spectrum of virtual events.

In addition to events, many companies are getting creative with how they reach their audiences. We’ve seen an uptick in sales teams using video as an outreach and communications tool versus in-person meetings. We’ve also seen creators of all kinds — school teachers, exercise instructors, entertainers, and more adopt a video-first strategy.

Creativity doesn’t stop just because marketers are working from home. As we create a new future, brands are in a position to reach their audiences in new and authentic ways.

Our data confirms that marketers are working harder than ever to create content that is appealing to their consumers–meeting them where they are through well-executed video content.

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Video Marketing

How to Promote Your Podcast With Email

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When it comes to growing an audience for your brand’s new podcast, tapping into your email and marketing experience is the best place to start. If you’re building a new list from scratch, you can grow your email subscriber list by utilizing your existing marketing channels to spread the word.

On the other hand, if you already have an existing database of people who love the content you create, you can hit existing relevant lists while also growing a dedicated inventory for your show!

In this post, we’ll share how you can leverage your audiences differently and give you best practices for promoting your podcast via email. Let’s start getting your podcast in front of the right folks!

Your show’s subscribers are the folks you’ll email regularly about teasers, new episode releases, exclusive content, and more. These people are highly qualified because they have opted-in to receive news about your show! We’ll cover how you can grow this type of list where your podcast lives, on your actual podcast with a call to action, and across your social media channels.

Ask people to subscribe wherever your podcast lives

If your podcast is on streaming sites like Spotify, Stitcher, Apple Podcasts, Google Podcasts, or Overcast, you should include extra information about your show to help build a direct relationship with listeners. Profiles about the show hosts and guests, show episode notes, and full episode transcripts are just the beginning!

Including information on your website about your podcast doesn’t hurt either. Get creative and think of different ways to provide value, like with a show “starter kit” for new listeners or by including other content formats, like related videos and blogs, on the same page.

Be sure to focus on the value your show will provide your audience, and include an email collector for listeners to subscribe to stay in the loop about future releases, show news, and exclusive content.

Include a CTA on your show

Another great place to remind listeners to subscribe to your podcast? During your actual show! If you include a call to action at the end of your podcast, you’ll catch listeners who made it all the way to the end of your show — folks who are already super engaged and the most likely to want more. For listeners who found you on streaming sites instead of your website, suggesting the next step during your show might be the only opportunity you have to get them to subscribe directly.

For example, at the end of our new original podcast, Talking Too Loud, we say, “Listen to Talking Too Loud wherever you listen to podcasts. And hey, rate and review us wherever you listen. And check out more content from Wistia Studios at Wistia.com.”

Another example of a podcast including CTAs on their show includes How I Built This with Guy Raz. At the end of his show Guy says, “To see our full interview you can go to facebook.com/howibuiltthis. And if you want to see all of our past live interviews you can find them there or at youtube.com/npr.”

To sum it up, your CTA could be any next steps you’d like your listeners to take. Both of these examples don’t outright tell folks to subscribe, but lead people to places where they can discover more about your brand (and where they can take the leap to subscribe for more content).

Spread the word on social media

You should also use your existing social media channels to promote your podcast and find listeners who could lead to new subscribers. Use clips and content teasers to give people a taste of what your podcast is about — pique their interest! Social media is a great way to drive people to where your podcast lives and entice them to subscribe to your show.

Here’s an example of a Twitter post on Wistia’s account promoting Talking Too Loud:

Some social media platforms, including Facebook and LinkedIn, even offer direct integrations with email marketing and CRM providers. These connections make it easy to build and nurture your lists without manually exporting and uploading contacts across platforms.

What should you send these folks?

Remember, email subscribers for your show are different from folks you include in your general marketing sends — it’s important to differentiate these sends and be hyper-targeted about your content. For the podcast email subscribers, focus primarily on promoting your show. To sweeten the pot, include exclusive content like behind-the-scenes clips and additional show content to this show subscriber list.


While you’re building a dedicated list of raving show fans, keeping your existing database informed is also important. Whether these marketing lists exist for product updates or blog content, folks in these audiences might also be interested in your podcast’s unique content.

Your marketing automation and onboarding sequences can be a great place to start plugging your podcast — just make sure you’re not promoting your show right off the bat. Showcasing your podcast too early or too often in your email campaign could distract and take away from someone’s learning experience with your product.

Here’s an example of a callout we used in one of our blog content email newsletters for The Brandwagon Interviews podcast. Since this was a more broad list, we kept this section short and sweet and allowed the creative to steal the spotlight and drive traffic to our podcast page.


So, now you’ve got a solid plan in place to promote your podcast via email. But what does a great podcast email look like? And what types of emails should you be sending for your show? Check out a few examples of emails we’ve sent to support our very own shows!

New Show Announcement

Build excitement and anticipation for your new podcast by sending out an announcement email. This is a great place to leverage your existing email lists — either by sending a dedicated email or by including the announcement in a newsletter-style send.

Alternatively, you could get ahead of the curve by collecting emails before launch and then send an announcement to your dedicated show list.

Here’s an example of an email we sent to announce Talking Too Loud:

New Episode Announcement

Keep your listeners in the loop on an ongoing basis by sending out emails for new episodes. These emails can be short and sweet. It’s also important to send these emails consistently to your audience. The email cadence for announcements should follow your show cadence. Showcase your show guest (if you have one), craft a compelling preview for the episode, and drive folks to listen.

Here’s an example of what we typically send for Talking Too Loud:


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5 Brand-Building Lessons from The First Audio Conference for Marketers, “Built to Last”

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What does it take to build a brand that stands the test of time? How do you make someone fall in love with your brand? Is it possible to build lifelong audiences and advocates for your business? There’s a good reason these questions still remain at the forefront of marketer’s minds today. And that’s because, in 2020, your brand has never mattered more.

That’s why we teamed up with Buffer to bring you Built to Last, the first-ever audio conference for brand builders. Throughout the event, attendees received exclusive access to a private podcast feed where we released six episodes over the two-day conference. Each episode featured lessons and key insights that can be applied when crafting memorable content and campaigns that build engaged audiences.

We heard from marketers and creatives behind some of the world’s most-loved brands and learned a ton of valuable lessons when it comes to building brands that thrive. In this post, we’re sharing our top five takeaways from the event. But we’re curious — what lessons did you learn? Be sure to share them with us in the comments!

Did you miss out on Built to Last but still want to hear what all the fuss is about? Good news: You can still sign up to access the podcast episodes on-demand right here.

Throughout Built to Last, one theme that consistently rang true for our speakers was the power of focus. From picking very specific target customers and understanding exactly how your business fits into their lives to prioritizing building a community and crafting super-specific content — when it comes to building lasting brands, focus is key.

Emily Heyward, Co-Founder of Red Antler and author of the book Obsessed — Building a Brand People Love from Day One, pointed out how important it is to consider the context of the world we live in today when it comes to getting people to care about your brand.

“Consumers have more choice, more information, and therefore more power than ever before. Think about how what we used to buy was controlled by gatekeepers. We were only able to buy whatever was available at the drugstore or the grocery store. We only learned about brands through national TV campaigns. Now we learn about brands through Instagram. We can Google exactly what we’re looking for and access niche brands that have millions of consumer reviews and are being written about on forums that contain people who are similar to us and have similar needs.”


Emily Heyward

Co-Founder, Red Antler

Emily recommended that brands come forward with a simple, clear offering right out the gate so they can spend more time focusing on what they stand for and what it matters, rather than getting bogged down by every detail of their product offering. This can help businesses more clearly articulate the value they bring to the table, rather than having to explain away a ton of complex features of variations of their product.

Ben Witte, Founder of Recess, a consumer wellness brand in the beverage industry, touched on a similar concept throughout his episode. He noted the importance of staying focused when it comes to attracting the right audience.

“I think you want to identify who you’re speaking to very early on. I think [Recess] is relevant to all age demographics and psychographics. But your content strategy has to be very specifically defined. And if you’re speaking to everyone, you’re speaking to no one.”


Benjamin Witte

Founder and CEO, Recess

Another, perhaps, not-so-surprising thread that was woven throughout the conference? The marketing evolution from focusing on brand awareness to actually cultivating brand affinity. Businesses are doing this today by investing in high-quality, narrative-driven content like video series and podcasts (just like Built to Last).

Wistia’s very own CEO and Co-Founder, Chris Savage, spoke to this concept throughout his talk and explained how Wistia ended up on the journey towards creating this type of binge-worthy content with the goal of building brand affinity.

“We started to ask ourselves the question — we’ve been trying to go wider and get more awareness, but what if we go deeper? What if we go above and beyond for our customers and our audience members who are still engaging with us? What if we try to use the audience we have to grow an existing audience? How do we do that? And what we settled in on was we would go bigger on the scale of the content. We would try not just a blog post, we would try something much larger and more impactful and see how that would work.”


Chris Savage

Co-Founder and CEO, Wistia

As brands continue to build niche audiences of people who love their content and the experiences they provide, these people are more likely to recommend that business and share that content with the people they already know and trust. This creates an incredibly powerful organic growth for your brand, which Helena Hambrecht, Co-Founder, and Co-CEO of Haus, a modern aperitif brand, spoke to throughout her episode as well.

“Our theory was if we put 100% … 200%, everything we have into the product and the customer experience upfront, the customer will be delighted enough to share that experience and share it with their friends. Put everything that we can into the experience up front, and we will grow the word of mouth. Those were the bets that we made, and it worked. All of our growth — we grew a ton in the first six months — was 100% organic.”


Helena Hambrecht

Co-Founder and Co-CEO, Haus

“My biggest advice to our founders creating consumer brands is that your brand better have something to say.” Ben Witte shared some words of wisdom for brands during his talk that seemed to ring true for many other brand-builders throughout the conference as well, which doesn’t come as a huge surprise. After all, consumers these days are increasingly making purchasing decisions based on what a brand says, how it acts, and what it stands for.

Certainly, the pressure is on for brand-builders — why does your business even exist? What are its purpose and mission? Your values and what your brand cares about can play a huge role in shaping how your brand is perceived and the direction your business takes in the long run.

Madison Uttendhal, Founder of Utendahl Creative, a branding, content, and social media storytelling agency, highlighted why she believes it’s so important for brands to take a stand.

“In order to have returning customers and ones that are loyal to you, that have genuine brand affinity, it means that they really have to believe in you because they stand with your values. For me personally, as an African-American woman, brands that have taken stances on Black Lives Matter, on supporting marginalized groups, I’m going to continue to purchase from them. And I’m going to go out of my way to make sure I am purchasing from them rather than purchasing from a brand that isn’t saying anything at all.”


Madison Utendahlt

Founder, Utendahl Creative

Joel Gascoigne, Buffer’s Co-Founder, and CEO, also shared his thoughts on the importance of authenticity when it comes to building brands that stand the test of time.

“I do believe that modern consumers expect more transparency and authenticity from brands. I would say, in a lot of ways, they’re even demanding it. I think that they’re demanding that companies take a stance and become an aim to be a net positive for society.”


Joel Gascoigne

Co-Founder and CEO, Buffer

And last but not least, Helena shared some pretty telling insights around her modern aperitif brand, Haus, and some of the data they’ve uncovered around purchasing behavior. “I encountered a treasure trove of Nielsen data and consumer trends around millennial and Gen Z consumers and how they’re looking for something that alcohol wasn’t providing. They’re concerned about their health and their image, and they care deeply about authenticity, transparency, convenience, and quality. And you see proof of that in other industries that have been disrupted by more millennial-leaning brands that represent their values.”

Another trend that came up across several episodes was the idea that content is one of the best ways to showcase your brand. We’re not just talking about any old content though — a one-off blog post or Instagram Story won’t do. For brands to last, they need to understand their audience to the core and then create entertaining content that speaks directly to them.

Ben Witte called out brands like Red Bull, Gatorade, and Monster Energy, commenting on the fact that they are effectively media companies that monetize through “selling cans.” He also noted that the era of being able to launch a brand through ads alone on Instagram is over, and that “You should use paid as an accelerant, not to establish yourself.”

Chris Savage also spoke to this idea of creating and promoting content like a media company, just like Red Bull does with their extreme(ly dangerous) looking content. “With Brand Affinity Marketing — making podcasts, making video shows, and longer-form content — you’re making content that you are marketing like a product and treating like a product. And so just like when you’re doing product development, someone goes and asks customers, ’What do you like about this and what don’t you like?’ You just have to do the same thing with your content.”

Other speakers commented on the importance of solidifying your story and the content you are going to use to share that story, rather than focusing all your energy on racking up empty impressions. In other words, getting your messaging down and establishing what your brand is and what it stands for before you start hunting down exponential growth.

Madison also puts a finer point on the age-old quality vs. quantity debate. “I believe that quality wins over quantity any day. It is more impactful to have three posts a week that are beautifully done — thoughtful, intentional, informative than it is to have seven posts in a week that look half-hazard and a mess. Taking the time to create beautiful content and letting that project marinate so that it can be the best it can be is really important.”

Finally, and this one is sneaky because it might seem super obvious, but businesses need to remember that their audiences are made up of real people, just like them. An endless sea of demographic information, tracking pixels, and retargeting campaigns have made marketers forget just how important each individual in their audience really is. For brands to make it for the long-haul, they need to get back to the basics and remember what businesses are built on — people.

“In order for brands to make it for the long-haul, they need to get back to the basics and remember what businesses are built on — people.”

“I think that people like to forget that humans work in businesses,” says Chris Savage. “I think it’s kind of that simple. We talk about people’s job titles and we’re like, ’I’m trying to market to the VP of Marketing, I’m trying to market to the Director of Customer Growth and Acquisition.’ As opposed to, ’I’m trying to market to Kelly, I’m trying to market to Chris, I’m trying to market to Kristen.’ And they’re a person, and they watch Netflix, and they watch YouTube, and they have all these interests and all this richness. And their job is part of their life, and their career is part of their life, but they’re a human being. It’s just that simple.”

Thinking about your audience in this way can also help you unlock some of the core tenants of your brand. For Joel, Buffer’s brand evolved over time thanks to how they approached sharing the story of their journey as a business. “We always wanted to focus on sharing our journey, gaining insights by sharing a lot of the details of things we’re trying, things that are working, things that are not working. And so all of those things formed our approach and formed the brand.”

Madison spoke to the importance of building a strong community when growing a business and shaping a brand as well. She noted that businesses can’t lose sight of the fact that there are people behind every single dollar that goes into your bank accounts. “Ultimately, if a founder has the ability and balance to reach out directly to top purchasers, it’s a beautiful, incredible, and impactful way to build community and makes people feel that you see them and you value them for their loyal service.”

We heard from so many great speakers throughout Built to Last and took away a ton of learnings about everything from how to increase the lifetime value of a customer to unique tactics for creating thumb-stopping content on social media. But, believe it or not, there’s still so much we didn’t cover in this post.

If you missed this first-ever audio conference while the episodes were dropping live, don’t sweat it. You can still sign up to get access to all of this amazing content on-demand, right here.

And like we said before, we want to hear from you! Leave us a comment below and let us know what jumped out to you throughout Built to Last. What new strategies are you going to employ at your business so you can build a brand that stands the test of time? We can’t wait to see what you come up with.



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